Flow Designer: How to pass attachments from REQ to RITM?

[BMCosta]

Hi everyone,

How can I pass the attachment from my REQ to my RITM, via flow designer?

I don't know if I need to create an action and what need to be in it...
Can anyone help?

Thank you, Beatriz.

[Sandeep Rajput]

@BMCosta You can use OOTB Copy attachment action in the flow designer to copy attachments from REQ to RITM. Please refer to https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/refere... to know more about this action.

Please mark the response helpful and accepted solution if it manages to answer your question.

[Sandeep Rajput]

@BMCosta You can also mark the above response as an accepted solution

[BMCosta]

But the problem is that I'm not being able to call the sc_req_item table in the Trigger.

[Sandeep Rajput · Accepted solution]

@BMCosta Your trigger type should be Service Catalog and not the sc_req_item.

Once you have the trigger type set to Service Catalog, the RITM will appear in the data pane.