Flow Designer: How to pass attachments from REQ to RITM?

BMCosta
Tera Contributor

Hi everyone,

How can I pass the attachment from my REQ to my RITM, via flow designer?

I don't know if I need to create an action and what need to be in it...
Can anyone help?

Thank you, Beatriz.

1 ACCEPTED SOLUTION

@BMCosta Your trigger type should be Service Catalog and not the sc_req_item.

 

Screenshot 2024-08-29 at 9.29.42 PM.png

Once you have the trigger type set to Service Catalog, the RITM will appear in the data pane.

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5 REPLIES 5

BMCosta
Tera Contributor

Thank you @Sandeep Rajput !!!