flow designer how to pick up previous value

[Nenad Berbatovi]

Hello,

I am very new to ServiceNow and trying to implement my first flow. I would like to change Assignment Group in an INC based on a simple condition. It works well. But I need to keep the previous value of the assignment group (for example in a description field). Is it possible (to pick up previous value) and how?

Best regards,

Nenad

[Veer MS]

Hi Nenad,

Here are the screenshots attached for the same.

Trigger condition:

Action:

FYI I have tested this and its working.

Let me know if this helps.

Thanks

Veer

[Veer MS]

Hi Nenad,

The above eg. is for updating the current record.

However, I would recommend to use the Business Rules for updating the field with the previous values.

Thanks

Veer

[Brian Bouchard]

Hi Nenad - Beginning in Orlando it is possible to access previous value when the Trigger for the workflow is when a record is "created or updated" or "updated."

See the recent discussion where I walked someone else through a similar question:
https://community.servicenow.com/community?id=community_question&sys_id=0aa94af9db6594101cd8a345ca96...

- Brian

[Ankur Bawiskar]

HI Nenad,

Starting from Orlando release flow designer supports previous value

https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/now-platform-capabilitie...

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/task/fl...

But I would recommend using BR for such cases

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur