Resolved! How to insert Knowledge Article link in Catalog item
Hi All, I have to add Knowledge Article link under Catalog Item. Please suggest, how can i achieve. Thanks in advance! Regards Anchal
Forum Posts
How to modify multiple standard change template using background script?
Hi Guys, I'm having a requirement where I need to modify the change request values of multiple standard change templates. Scenario: I've 100+ standard change template and I need to update the short description (short is same on all templates) of all ...
Resolved! List Collector view in service portal.
Created a catalog item with one of the variable as Users which is of type List Collector. In native view, it appears as expected but in portal it is showing as reference field. How to achieve this slush bucket view in portal. Portal view:
Report for Reassignment
How do I create a report for requests and Incidents that have been reassigned from one WG to another. EX: Assigned to Group A and Group A reassigned to Group B.
Resolved! How to remove a user's role when the user is no longer a group manager
Hi everyone! I would like to ask your assistance, I have this requirement wherein when a user is placed as a Group Manager it will automatically grant an "approver_user" role. However, I would also like to revert once the user is no longer a Group Ma...
How to show slushbucket for a variable in Service Portal View?
We have a requirement where we need to show a variable which contains the options in the slushbucket. I have tried using list collector variable type but the slushbucket is only displayed on the native UI, on the portal side it displays the variable ...
Resolved! Moving CAB Meeting Agenda Items not Reviewed during CAB Meeting
What is the mechanism to shift unreviewed agenda items to a later CAB meeting? The use case assumes that a CAB meeting has more agenda items than available time. After the meeting ends, the remaining agenda items seem to be stuck with "Pending" state...
Resolved! Prevent Catalog item Submission if there is no attachment
Hi All, I have a requirement to prevent form submission in service portal if the catalog item has no attachment when one of the fields has a certain value. I have tried onSubmit catalog client script with the following code, but it returns false even...
how to remove duplicate location without affecting its referenced records ?
Hello community,Can someone help us with automating the below requirement. Requirement : We have 2 duplicate locations 1) ABC Street 2) ABC st Location 1 is referenced in more than 100 other records like user location in sys_user table, cmdb_ci etc. ...
How to fetch multiple value using GlideAjax?
Suppose in my catalog item there are 4 fields like Requested_for, Manager, Location, Department.So, i want autoPopulate all the fields based on Requested_For field using only GlideAjax so,how to do that?can anyone provide scripts how to populate mult...
Report creation whose pending state is more than 10 days
Hi, Is it possible to achieve the incident report creation where incident state is in pending for more than 10 days
Check for multiple roles from the current logged in user
Hi, I have a requirement to check if the user has 2 specific roles and if he has both the roles then i need to hide and display fields on the form. How to achieve this using a client script. Thanks.
I Need to modify the Preview (i button) button in Incident module list view
I Have requirement to change the fields in the preview icon in Incident module in default view. Can you suggest possibilities to modify the list view preview icon in Incident module.
Resolved! How to auto populate field value using template in catalog task
I need to auto populate catalog task's short description and description based on template through scripting?how can i achieve this requirement
Resolved! possibility interview questions on data policy?
hello, i want interview questions on data policy? any one provide that, thanks in advance
| User | Count |
|---|---|
| 36 | |
| 16 | |
| 10 | |
| 9 | |
| 9 |
