How to group two different assignment groups into one ?
Hi Team, We have two groups dealing with same tasks so need to merge them, How can I merge them into one group. Thanks
Forum Posts
Resolved! Want to fetch field value from response of GET REST message
Hi @Ankur Bawiskar I am calling GET method and fetching below response. [{ "expand": "description,lead,issueTypes,url,projectKeys,permissions,insight", "self": "https://.atlassian.net/rest/api/3/project/10013", "id": "10013", "key": "ACQ...
Interactive filters for Assignment group and Assigned to
Hi All,I have created a Dashboard with the required interactive filters, now I need another filter for Assignment group and Assigned to fields. such that multiple values could be selected in Assignment group and Assigned To fields, only the members f...
Integrate servicenow with checkmk
Can anyone please let me know how to integrate checkmk with servicenow? Do we require any servicenow plugin or create any rest API's ? All I know is, a separate user needs be created and assigned ITIL role for incident (create/update). @sachin.n...
Resolved! I want to call the current table and sysid of the current record from Business rule to script Include
Hi, I want to call current.sys_id from business rule to script include instead of doing gliderecord and getting the sysid. Please let me know how can I get this. Thanks, Revathi
Resolved! need_attention flag on case records
Hi, we are facing issues with case records not auto closing as per the flow after seven days ,state resolved and auto close set to true,upon further sleuthing found an OOB BR "mark for auto close" does not set the autoclose flag since needs_attention...
How to set the limit in a integer field value
Hi All, I have a question how to put the limit on any integer field. Like in a field we only put the integer value but I also want to specify that field like user can only enter min 5 digit or max 7 digit numeric value. I have already written the On-...
round robin assignment in ServiceNow
how we can assign round robin assignment for tickets in ServiceNow
Ability to re-analyse(re-open) a closed Problem record whereas once problem record has been re-analysed, re-analyse UI action should not visible.
As a problem manager, Ability to re-analyse(re-open) a closed Problem record whereas once problem record has been re-analysed, re-analyse UI action should not visible.
Links not coming as hypertext in comments or worknotes in workspaxe
When I am adding a link in worknotes or comments in agent workspace , it is not coming as link rather a simple text , i want to enable it as link when i put any link there. Note - I DO NOT WANT TO MAKE THIS PROPERTY - glide.ui.journal.use_html AS T...
Parent - Child Relationship
Hi All, Could someone help me understand parent child relationship for incidents. From what I see in ServiceNow docs The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the pa...
g_form.getReference returns an undefined value
I am currently trying to create a child ticket with all the information from the parent in it.Using the new button on the related list 'Facilities Request->Parent';the following client script is triggered: function onLoad() { if(g_form.isNewRe...
Resolved! Send email notification when priority has changed.
I want to send an email notification to "Assigned To" or "Assignment Group" when priority has changed. For example:Send notification when priority change from (1 - Critical, 2 - High, 3 - Moderate, 4 - Low) to (1 - Critical, 2 - High, 3 - Moderate, 4...
Resolved! SLA Definitions - Include elapsed time for Incident Priority downgrades, but not for priority upgrades
I have a customer that is looking for their SLA Definitions against the Incident table to do the following: When the priority of an incident changes from one priority to a lower priority (P2 to P3). They want the current elapsed time to be included w...
Resolved! Creating rich text type label
Unable to create a variable in rich text format, Receives error message that states invalid insert and 'variable names can only contain alphabets, numbers '_' characters. They must begin with an alphabet'
