Hi All, I have a requirement wherein when user is submitting a Service Request, there is a variable named as 'Training Required' if user selects 'Yes' on SR form, it should open email window in outlook and will copy some details from SR form to outlo...
There is a variable called Billing rate on SCTASK and RITM. Need to show this field only to the users who belongs to "PPM Admin" group.
I Received in Email log Received-Ignored Why coming Incoming Email Received Ignored.
Hi What are differences between incident and workorder ? Kindly let me know Thanks M Lohith Datta
I have a requirement as shown in below screen shot, can any one let me know how to do it?
Hello SNC, I am trying to update affected_ci in the related list of RITM table to get updated as per catalog variables >> server. configuration item field on RITM form takes the value from variable by simple onLoad script but setting up affected_ci i...
Hi all, Please help me on this. I have one custom table which is extended from the task table, in my custom table state is there which is coming from Task table. I need to display new state values for this. For this, I went to dictionary entry of sta...
HI All , Need help I want to populate Configuration item based Business Service We have a field named Business Service (u_business_service), and the Configuration Item field. When the business service is set to x, the configuration item field shou...
Hi, I am writing an inbound email action in which if the email has been sent to a particular email address (test@example.com") then the category, sub-category, and assignment group of the incident should get auto-populate according to the script for ...
Hi,At present I am quering the input date with todays date .My code(Business rule) is : var date = gs.nowDateTime(); var inv =new GlideRecord('u_hpam_inventory_control_1'); inv.addQuery('u_input_date',date);But i want to query the input time wi...
i want to display count of incident age and also want to get details of that incident like (state, severity, ticket age bucket) using reports Please any one help me
hi. can anyone help me with the requirment, i have written business rule for the change state where only change manager can be editable in list view, person who has admin and change manager need to edit the 2 fields, person only with admin should not...
I'm having a problem with knowledge in my instance that I know is not OOB behavior, but I can't put my finger on what is going on. In my PDI I followed these steps: Create a knowledge base. Assign "users with 'itil' role" as a "Can Read" and "Can Co...
Hello, Attachments in Knowledge Article are not opening, instead they are getting downloaded in servicenow portal both in Sandiego and Rome version. Can anyone please help me with the issue.
I have passed value from client side to HTML via something like below document.getElementById('process_id').value = "Testing"; I have set this value in <input type="text" name="process_id" id="process_id" size="75" style="width:50%;height:30px;mar...
