We're implementing Chat with AWA with Agent Workspace. All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anyt...
Hi All,Could someone please help me to get the user list who all are not part of any group in snow,Thank you
Hi Community, I want to restrict users to change the assignment group to any other group on catalog task for a particular catalog item.I just want that the catalog task which is getting auto generated using flow and getting assigned to a particular a...
Hi.Tell me about release management.The contract of the project I belong to is the ITSM Standard, so release management was recognized within the realm of licensing.However, when I check the ServiceNow Product list screen of the instance, it is liste...
Hi Experts,Could you help me in clearing out the latest value in the List collector field of a catalog item.Example: If user enters some IDS in the field 'Funding Source and Structure (AIM ID(s))' and if the ID was already used it throws an alert on ...
This Onload Client script autosaves the form(record) every 5 seconds while typing short description. function onLoad() {//Use the 'onkeyup' event to check the 'isMaxLength' function//Get the controlvar control = g_form.getControl('short_description')...
Hi Team, I have created new flow designer it should run only on weekdays but it trigging daily, I have created new action attached to the flow, Please find below attachments.Input:Set2: Script:
What is the purpose of the field "Channel user profile" that is showing up when we are manually creating an interaction in Service Operations Workspace with Type "Phone"? Thanks
Hello, How can I show the serial number as the display value for the serial number variable which references the hardware asset alm table?
Hi, I have the requirement to create a report that basically shows that the average resolution time of an incident vs. the duration specific in the SLA definition that attached to that incident.It's worth noting that we're talking about OLAs that, as...
The survey is set to trigger when an incident is resolved. The survey is triggering but Trigger ID (the parent incident link) is missing for most of the surveys and available in some surveys. Refer to the attachment.Missing Trigger ID causes unsucce...
What is the Best practice on variable editor? Make it read only or editable for the IT operators who work on SCTASK?Will there be any scenario to make it editable? We are planning to make them read only.Looking for best practice.... Thx..
greetings, I'm going to write CSA exam coming Wednesday. as the CSA exam will be on SAN-DIEGO version, can anyone tell me the pattern or list of topics for the exam. also can you let me know the pass percentage and is there a possibility to know wher...
Can please explain ,---> what is Conflict status field, what it will explains use. & what is Conflict Section , what it will explains
Hi guys, i was wondering if someone can gave me some advice of how to make mandatory the attachments before the submit in the change request form. Thanks in advance
