Flow designer send Email

[LT_23]

Hello I have the follwoing flow and I want to include an email that will be sent to the manager so that they know when their employees open a request.My question is where should I add this action and should I use the Send Email over the notification or else.

Thank you in advance  

[Aditya_hublikar · Accepted solution]

Hello @LT_23 ,

You can use Send email action which is more relative for you requirnment . If you use send Notification action then you need to create email notification first and then you can use that notification in send notification action . You can use send email action at starting of flow action if you want to simply send details about when their employees open that request . 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Ankur Bawiskar]

@LT_23 

Thank you for marking my response as helpful.

As per community feature you can mark multiple responses as correct.

💡 If my response helped, please mark it as correct ✅ as well so that this helps future readers find the solution faster! 🙏

[SohamTipnis]

Hi @LT_23,

You can use Send Email, which is available in Actions. This specific action is used to send email notifications based on your triggering conditions or process of flow.

If you find my answer useful, please mark it as Helpful and Correct 😊

Regards,

Soham Tipnis

ServiceNow Developer ||  Technical Consultant

LinkedIn: www.linkedin.com/in/sohamtipnis10

[yashkamde]

Hello @LT_23 ,

As per your requirement you want to send email as soon as the employee open request so there is no condition to monitor the request opening so after the 3rd step i.e Wait for catalog task condition -

You can add send Email action which is present OOTB in flow designer..
When the employee open the request and update the state or any fields in the request record..


If my response helped mark as helpful and accept the solution

[WataruS]

Hi @LT_23 

You can send emails by using the Send Email action (OOTB Function).
This can be achieved by inserting this action after the request record status is set to Open.

[Tejas Adhalrao]

Hi @LT_23  ,

 hi 1) make sure that you flow is deactivated / click on edit flow

2) hover the gray line and select the + icon where you have to add the send email action 

 or 

2) click on the + icon  , and select the action and search send mail and  select send mail

3)select values for the action 

4) this option help you to set  dynamic values

at the last save and activate your flow and test