Flow designer set stage to request_approved instead of waiting for approval

PGhate · ‎02-15-2022

Hello,

Stage value is configured to be 'waiting for approval' in flow designer just before Ask for approval action however in ritm it is set to 'request_approved'. Can anyone help me know the issue.

Thanks in advance

PGhate · ‎02-16-2022

Hi @OlaN ,

There is a business rule but we do have conditions to skip its execution for certain catalog items. Stage being set to 'request_approved' happens occasionally and is very random. I suppose below KB article seems to highlight the issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996598

Thanks.

View solution in original post

Vaibhav Sharma1 · ‎01-21-2023