Flow designer update trigger conditions

[Debasis Pati]

Hello Team,

I have one outbound integration setup with one third-party tool.
Once a incident is created(and assignment group is x) the incident needs to be created on the third-party system .I have created a flow and got the response and did set the number into correlation id field successfully.

Now i want update as well if my incident gets updated then which value got updated accordingly dynamically i need to build the payload.(Also integration for this not trigger for all the fields update only some fields like state additional comments etc.)

Now if i created  a update flow one new then what conditions i should keep so that it wont go on loop and also i need to find which field/fields got updated if they need to be updated in the third party system then only i will trigger the integration otherwise not.

Also if both of these can be done in one flow or two flows needed i need help on the conditions of the flow what i should put so it won't go on loop and it should do the job as needed.

@Ankur Bawiskar any suggestions?

[Ankur Bawiskar]

@Debasis Pati 

So you make API call, you update the INC with correlation ID and you want to trigger flow when Correlation ID is updated?

I didn't get the clear picture

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[Debasis Pati]

No @Ankur Bawiskar 
There are two scenarios incident create integration should call also if incident updates(some fields) only integration call should happen and update the record.

Now one flow i have done for creation and in the response i am bringing the id and setting it in the corelation id successfully.

Now i want to build a flow for update i created a flow and condition as (additional comments changes or state changes etc) which is fine i want to know now which all fields got changed so that accordingly i will build the payload.

Also i have the question can both of these flows can be clubbed into one as we have a record trigger condition as created or updated?

so basically i have two questions how i can get the changed fields which all got updated accordingly i have to create the update payload .
and the second question is if i can club both of these to create or update what all conditions need to be made so it will work fine or it's better to keep separate only?

[Ankur Bawiskar]

@Debasis Pati 

better to separate out

1 flow for INC create and make API call and update Correlation ID

1 other flow when Record gets updated and make another API call

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Debasis Pati]

Yes @Ankur Bawiskar ,

Fine with one more flow when updated and trigger condition when additional comment changes or state changes or other required fields in the trigger.

Now i want to get on time like what all fields got updated to create the payload dynamically

[Debasis Pati]

Hello @Ankur Bawiskar ,
the below are the fields when i have to trigger the update actually
state -
on hold reason
impact
urgency
Additional comments
Attachment
resolution note
resolution code
resolved_at