Flow not triggered by Service Catalog

[petercawdron]

I have a catalog item that is linked to a flow, but the flow never fires and I'm not sure why.

It all seems simple enough to set up, but nothing happens when I order an item. Have I missed a configuration step?

If I submit a record from the portal it creates an RITM. If I then test this flow using that RITM record, the flow itself works fine and creates the catalog task record, the flow itself, though, just never gets triggered when the record is created from the portal.

Is there some system property or something I might have missed?

[Geoff_T]

Hey, I'm having the same issue where my Start FlowDesigner Flow business rule isn't firing at all. I even tried to force it with a condition that would always be true and still it doesn't fire. I'll keep looking into it, but if you have any suggestions let me know. I've checked the standard setup i.e. only a flow attached, triggered by a catalog etc. When I test in Flow Designer it works fine..

Thanks

[Geoff_T]

Manged to figure out I needed an update to the Cascade Request Approval to Request Item business rule on sc_request table to cater for Flow Designer in addition to regular workflows.

[MGanon]

I cloned the "Start FlowDesigner Flow" business rule with a higher order (-900) without a stage restriction to run on insert or update. The " current.flow_context.nil()" should avoid conflicts with the original BR.

[Bhumika]

Hello Peter,

I tried both options in the Business rule - changing the stage to 'waiting_for_approval' and removing the stage filter conditions. Still flow is not triggering. Not sure what I am doing wrong. 

[Michael Culhan1]

Hi Peter, when you say "Once I took that into account, the flow kicked off nicely.." what did you do ?