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‎09-19-2023 09:34 AM
I have some users that the form view is only showing the approval view instead of the default view, where do i need to search to check the roles related this forms view?
Solved! Go to Solution.

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‎09-19-2023 10:10 AM
Hi @Abigail ,
1)Check if any view rule set
system ui>view rules >check on change request table
2)Check if any role added to the Default view
system
UI>views > look for Default view
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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‎09-19-2023 10:10 AM
Hi @Abigail ,
1)Check if any view rule set
system ui>view rules >check on change request table
2)Check if any role added to the Default view
system
UI>views > look for Default view
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025