Unable to make fields read-only using ACL.

srinivasareddy · ‎01-12-2017

Hi All,

I want to make 4 fields on my incident form read-only which are inherited from task table.I created a ACL for that.But 2 fields(urgency and state) are not working,and the other two fields (opened and closed) are working with acl's.Need some assistance.@ Goran Lundqvist

Attached is the form with four fields.

Thanks,

Srinivas

@ Goran Lundqvist

Goran WitchDoc · ‎01-13-2017

First guess is that there are move ACLs that hits on this field and the ACL way is that even if you have for example 3 ACLs on a field, it's enough to pass on one of them to get access granted. Are there any other ACLs active? For example on state you have this OOB ACL: https://YOUR_INSTANCE.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=61b18ef3d700220035ae2...

//Göran

Gaurav Bajaj · ‎01-13-2017

Hello Srinivas

It means that there are other ACL on task and priority which are allowing the access.

You can go to the ACL and check the execution plan link present at the bottom.

This would certainly help you to debug the issue.

Thanks

Gaurav

Community Alums · ‎09-19-2023

Hi @srinivasareddy,

even I to facing same issue with Urgency and impact I am not able to make read-only. if the user's who don't have specific role and if the user having "priority" role so he needs to edit these two fields.

Can You help me with this if you have any idea.

Regards

Jyothinath P