ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to add columns to the Change Schedules?

Hi All, We're upgrading to London soon, and we need to change or add columns to the Change Schedule chart. Instead of showing the Configuration Item and Duration, we would like to replace it with the TItle and  Assignment Group. Thank you in advance...

find_real_file.png
JLeong by Mega Sage
  • 10304 Views
  • 50 replies
  • 22 helpfuls

Resolved! Can you set a background image on a knowledge article template

Hi All, Is it possible to set a background image to always appear when creating a knowledge article with a specific knowledge template. i.e. you create a new article and it automatically sets an image in the background. Any help would be amazing, Tha...

Alex319_0-1677848269995.png
Alex319 by Giga Guru
  • 879 Views
  • 3 replies
  • 0 helpfuls

CAB approval being skipped

When we click request approval it jumps straight to scheduled instead of stopping at authorize and waiting for CAB approval. It says it's approved by "Risk Approvals" but that option is set as not active.  Only the CAB approvals is active for normal ...

ZachWehrli_0-1677858943101.png

Hiding surveys by security

Hello,I have users that are requesting to see their survey results. I know there are a few reports within the actual survey and I think these might be okay. Is there any way for me to give non itil users access to View surveys but only allow them to ...

Pat Surtan by Tera Expert
  • 527 Views
  • 4 replies
  • 1 helpfuls

Impacted services data is not showing in the change request

Hi All,I had a request that as part of the change review process, when a change is submitted it should pick up the related impacted services based off the CIs attached to the change But the impacted services tab has No data when the change is submitt...

DSV22 by Tera Contributor
  • 665 Views
  • 2 replies
  • 0 helpfuls

Resolved! Inbound Action - Reference field

Hello beautiful people,i'm currently working on a Inbound Action that creates record on the cmdb_ci_outage table.I struggling with extracting the configuration item value from the email and set it in the configuration item field (reference).The email...

Agent Chat Icon Configuration

Hello All, I have configured agent chat for agent workspace.I want to change agent chat icon in to Button with name as: Agent Chat and want to add that button in to the footer left side of service portal . I tried to achieve that changing CSS of Virt...

'Edit' Button Read Only on CSM Configurable Workspace

Hello GuysSo I am trying to get the 'Edit' button on the incident -> Problem & Problem -> Incident forms on the CSM Configurable workspace.A couple of things I have tried:Created an action assignment https://www.servicenow.com/community/itsm-articles...

How to create a button in dashboard

Hi I want to create a button on the dashboard like "Groups" when I click on Groups it should show the list of records from a table.  this customization can be done? 

Sravani36_0-1677827843072.png
Sravani36 by Tera Expert
  • 1283 Views
  • 1 replies
  • 0 helpfuls