In review of our tasks per Assignment Group (working to establish requestor/fulfiller usage trends to make a variety of recommendations) we see a decent number of routine tasks being completed by fulfillers. Things that wouldn't make sense as an inci...
Good morning, I would like to know how, through a page ui with an HTML button, how can I attach a file and then nest it or link it to a RITM that I am creating? I am creating a Request for the item catalog, and I am using a ui page for its visualiz...
Hi all , We have created SLAs specific to assignment groups, when ever incident is jumping from one assignment group to other , that specific assignment group slas are getting attached . But problem is that new slas that attached to incident are runn...
Hi, I have a requirement to add the CI field on the Standard change template as optional, BUT if it is filled in on the template, then once the template is approved, the CI field should be read only when it is used to create a change. When I add CI f...
Hi Team, I have a requirement to assign a task to the IT Product Owner based on the Business App chosen in the form. We have 100s of application and its not possible to create a group for it. Also IT product owner will keep changing and also new ones...
Hi, I am having string type of fields which is calculating the difference between 2 date fields and storing into a string type of field.. So, the value appears in the format of days, hours, minutes, seconds. (ex: 2 days, 10 hour, 45 minutes, 20 secon...
Hi, I had a requirement to add a throw if the app name is null and in throw i need to display catch message. can anyone pls help me how to write the throw block and display the error message from catch block. Below is the script. try { var recentA...
Hi All, I have cloned a record producer as per my client's requirement and customized it by adding different variables. While clicking on submit my account is logging out (screenshot added) than getting created. Have tried many times but the same re...
Hello All, When case is in pending state the SLA must pause. But the SLA clock is not pausing when state is pending. Kindly share any possible reason that might be causing this. Thanks in advance.
Hi, I want to explore O-Auth Integration. Can anyone please provide me docs to do step by step O-Auth integration. Regards, Nivedita
Hi On Incident form i am trying to change the icon that is used to highlight VIP users. - I uploaded the png file to system UI --> Images - Then Created a new Field style with these values - Table = Incident - Field Name = Caller - Value = javas...
Need to get the requested item & catalog item name in notification body & subject. This notification is taken on request table. help me the way to fulfill this. Thank you.
Hi All, I need to restrict Satndard change templetes if the Assignement group is XYZ, that standard change templete is visible only for XYZ group members, if the Assignment group is Empty it should be visible to ITIL users. Can any one help me on thi...
Hi. I have a variable set for a variable type single text even if i put in a test text or number in the default value it does not show. What I actually need to do is to get the phone number of the user to automatically populate here, and i'm using th...
I have Service Requests and I have Knowledge Articles. I want my agents to be able to see the KB that relates to the SR when they are fulfilling that SR. I've enabled the Knowledge Article related list on the Service Request form and I've related the...
