Get RITM Catalog Variable in scoped application

[Ajit]

Hi,

I am having scoped application. On RITM, we have catalog item with variables.

Following code perfectly works in global scope but on local scope getGlideObject is not allowed.

Please suggest alternative.

var ritmRecord = new GlideRecordSecure('sc_req_item');
ritmRecord.addQuery('request', <req_sys_id>);
ritmRecord.query();
while (ritmRecord.next()) {
  var value = ritmRecord.variables["tracking_id"].getGlideObject().getValue();
}

Thanks

Ajit

[Ankur Bawiskar · Accepted solution]

Hi Ajit,

I have used this for global and scope

var ritm = new GlideRecord('sc_req_item');
ritm.get('request', 'e5317f3b07f401102011ff208c1ed063');

var variables = ritm.variables.getElements(); 
for (var i=0;i<variables.length;i++) { 
	var question = variables[i].getQuestion();
	var label = question.getLabel();
	var value = question.getDisplayValue();
	if(label != '' && value != ''){
		gs.info('  ' + label + " = " + value + "<br/>");
	}
} 

Output:

Regards
Ankur

[Ajit]

Thanks Ankur.

[Ajit]

Hi @Ankur Bawiskar ,

On this line, I am getting exception 

var question = variables[j].getQuestion();

{

    "error": {

        "message": "The undefined value has no properties.",

        "detail": "ConversionError: The undefined value has no properties. (sys_ws_operation.f1f3898edbffb300e90690b3db961966.operation_script; line 65)"

    },

    "status": "failure"

}

Thanks

Ajit

[Ankur Bawiskar]

Hi,

are you having MRVS in your item?

possibly that might be giving you the issue. The script I shared needs to be tweaked for MRVS

Regards
Ankur