Resolved! Incident numbering
We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?
Forum Posts
Resolved! Related List vs. Embedded List
We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located. The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...
Resolved! ACL on related list
I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...
Resolved! How to raise a Routine change using Standard change templates
Hi,I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.I have also modified the standard change properties and ha...
Updating a field on change of other fields.
Create a Business Rule on Incident form such that whenever state changes from New to On Hold 'short_descrption' field needs to get updated as ********************** How to get this done.
Resolved! How can you change the Class on an Asset Record from Asset to Hardware?
We have several Hardware records that were incorrectly created under the base class: Assets. I need to move these to the Hardware Class but that field is not editable, even at an ADMIN level. Does anyone know a way to change these records? Dictionar...
how do I search with a special character without it being replaced?
I'm an end user, I'm not looking for a scripting answer. I want to search for an existing task or incident containing exactly "g_law" and SNOW is returning thousands of hits where the result should be in the range of 0 - 10.
Unable to add attachment to an Incident through REST API(postman/java)
We are trying to upload an attachment for an incident in Kingston, we have passed table_name and table_sys_id properly and contentType as multipart/formdata We are able to create an attachment and but the attachment is not being linked to the incide...
Resolved! Catalog client script returns sysID instead of user's name
Hi - I know there are several posts about this and I've read through most of them, but I don't know how to apply it to my use case. I have a request form with 2 reference fields, requested_by and requested_for. I created an onChange catalog client ...
Resolved! How to Increase field length
Hi ServiceNow Gurus, I have a Service Portal form that contains a single line text field. The length of the field is the default value (40). How can I increase the max length of this field to say 75 or 100? Thank you very much. Carlo
Resolved! How to script the addition of approval 'escalations' while keeping the original approver?
Hi all,We currently have a script that allows for approval escalations which flows as follows: - Item is requested and manager approval is required. - If 2 days goes by and the manager has not approved, escalate to the manager's manag...
Resolved! Need to grant Change Manager Role access to read only field
Greetings, Relative newbie here with limited ServiceNow knowledge so please be gentle. I have the following requirement: I would like to grant the Change Manager role access to edit a field which has been tagged via UI Policy to be read only a...
Resolved! Role of Incident Manager
Hi, Can anyone please explain me about the role of incident manager in Incident management? Regards, Saravana
Characters limit on work notes and additionel comments
How do I set a character limit e.g. on 1000 characters in the work notes and additionel comments for incidents and requested items, before the See all text appears? Currently the limit is well above 40.000 characters (it is possible it' s a size l...
Resolved! Business Rule To Release An Incident From On-Hold State Is Not Causing The SLA To Resume
In my SLA I have a pause condition for tickets that are on-hold.I have created a business rule so that when a client provides an update to the ticket it updates the State field from On-Hold to Open. This is working successfully however the SLA should...