I've recently enabled the audit history on a table and have been pulling reports. What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame. For example, an incident was closed on 4/15/15 but the...
setting active field to false using script action
Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...
Dictionary attribute uses
I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...
Hi Team, I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing...
Hello Awesome peeps, I am tasked to clone the Production instance to DEV and Test, means making DEV and Test copies of Production. 1.My question is what impact does cloning have during working hours have when simultaneously some of the applications l...
I have found a way to do a trend bar graph showing your ticket count per hour OR per day, but I was hoping for there to be the ability to create a heatmap that combines the information. Is there currently a way to display this information using the ...
For a Scoped Application and Table in it i have created a Record producer and once the task gets created from the Record Producer it will be assigned to some group for this i have used in the script section of record producer current.assignment_group...
Trying to figure out what is the difference between configuration item vs. category and subcategory in incident management? Also i read CMDB has CI's and category and subcategory as well. How are these category and subcategory different from ones i...
Hi All, I am trying to translate our Service Catalog and I am using the Sys Translated Text Translation Map. It is loading data however, it leaves the Document column blank: This what my import file looks like: I also tried this: None of these wor...
As we are designing our CMDB and adding custom tables, we are trying to debate the relative merits of extending a table versus adding a type field on a table. For example, there is a "Virtual Machine" table with extended tables "KVM", "Parallels", "V...
I have designed the incident form in one instance which looks good and i want it to export the same form view to the other instance, how can i do this? Any ideas?
Hi all,I was curious if anyone knew of a way to directly link knowledge base articles to configuration items through a related list or otherwise. It looks like a related list exists but from the Knowledge module I cannot seem to find a way to connect...
Hi,I have a requirement whereby a user record is generated from an inbound email, and then from that user account creation a request is created with a set of sequential tasks. I've completed the first part (create a user record with an inbound action...