Hi there, I have an RITM whose stage is stuck at Fulfillment due an incorrect workflow, which has been now corrected, however I have difficulty in changing the stage of the RITM from Fulfillment to Request Cancelled. Used below script but it's changi...
Hi, I'm using client script to calculate the value of a+b and get total sum value in the single line text box. This script is not working for me. can you help me I'm using 2 select box'es a Select Box has option yes or no (Yes value as 10 ; ...
Our instance is missing the option to change the Configuration Class when selecting Affected CIs to a Change. From both the documentation and a personal instance, this should be there to filter on class. How can I add this to this window? To naviga...
Need to restart the workflow. Approval got skipped somehow and workflow is struck. Please let me know how to restart.
Hello All,I have a requirement when change is created from incident it should be shown under "change request" related list. I started working and find out that parent field on change record doesn't hold incident number automatically. So how can I do ...
is business rule is real time or not ? pls give answer thanks
Hi,I need some help scripting on adding values from 3 fields and populating them in a new field.Thanks in advance.
Hello Community, I make a UI action on ITIL view. and this UI action redirect to on UI page. this works fine. But In Service Portal UI action not redirect to UI page. So can I do this? Thanks & Regards, Harsha.
Sir, I want to practice more scenarios on each topic of servicenow(like Client scripts, UI actions, workflows etc...). Where do I found the scenarios to practice.
I have created one survey through Create Survey(Not the Legacy one). We can preview the design in the first screen, but after that when we have the survey in Draft state didn't find any way to preview.So my first question is how to preview a survey w...
Hello, we have just activated "ITSM Roles" plugin in order to get sub-roles for new "Business Stakeholder" role. There was an expectation that this role will grant pretty much the same level of access as "itil" role, but read-only. Unfortunately, bas...
Dear community, How to redirect to the Service Catalog when creating a new request from Agent Workspace? I'm currently setting up Agent Workspace and I've already configured the new records in the menu, so now I can create a request among the other o...
Hi All, I have a requirement for Auto Close incidents for 7 business days. I know that we have an OOB business rule which closes incidents based on calendar days. It is not applicable for Business days. Can any one share the information or code for a...
What is the difference between getElements and getFields method. Pls explain with examples...
We have a few random tickets that when you click "History" and then "List" to get history list, that it shows no results, but yet if you choose "History" and then "Calendar", on this same ticket, it shows calendar results. Yet on other tickets, the h...
