I need to set a flag field based on the time that an Incident is raised. I need to compare the current time with specific time, depending on the client. For example, if the Created time is after 18:00 set the flag to TRUE. What would be the syntax ...
I'm importing ServiceNow data into SQL Server to handle a number of management reports that I cannot find a way to do in ServiceNow. When I extract state, impact, urgency and priority I get the numeric values. While I can build the lookup table(s) ...
My organization has two ServiceNow instances, and we are working to combine the instances. (Yay) The destination instance started out on Istanbul and is not on Kingston. The instance that we are retiring started out before Calgary and is now on Helsi...
We're in the process of upgrading from Helskini (Patch12) to Kingston (Patch2). We have a standard variable set with am Onload client script to lock down all variables on a Catalog task from to read only, which basically only includes g_form.setVa...
Hi, I am using Kingston version of ServiceNow and configuring Asset Module. I am trying to make Cost fields as Mandatory by using UI Policy or by setting field dictionary properties. But it won't consider Cost field as required field while submitting...
Hello,We have noticed that in the Calgary release if we try and attach a Knowledge article to an Incident before submitting it, we receive the error: Invalid action: Record needs to be saved firstIs there a way around this error? I believe this worke...
how to show the help text for choice value in service catalog variable
Hi , when i click a button "Cancelled RITM" then RITM was going to be cancelled . Script: var appr=new GlideRecord('sysapproval_approver');appr.addQuery('sysapproval', current.sys_id);appr.query();while(appr.next()){appr.state='rejected';appr.updat...
Hi , I want to create incident ticket automatically , when there is a new record entry in event table(em_event). I have used the event collection via cURL shell script to detect tomcat service stop event as below. https://docs.servicenow.com/bundle/g...
Hi Friends, Hope you all are good. I had a question that if we use Glide Record in Client script is there any performance issue when the number of records existing at the prod instance is high . I saw the usage of GLide Record in client scri...
Hello,Today on Incident when we type something on Short Description, the related knowledge articles gets displayed below on the Knowledge Search results, this functionality we need to bring up on the catalog form. i.e. on a particular catalog form, w...
Hello community, May i ask you how to extract all tickets handled by a user, because when i do a research with Keywords of the user's name, it shows me only tickets with a comment inserted, but a user : - can add an attachment, without a comment - re...
I want to set up a new field that will be on the incident form. I want to be able to edit the field in list view by double clicking on it. How do I configure that?
Is it possible to reschedule servicenow change request? If yes please share the instructions. My change is planned to go yesterday but was postponed for some reasons, it need to be rescheduled for today?
How to query Group Members if I have the group's sys_id and how to query Group info when I have the user's sys_id?