ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to give "read only" access to a table using a role?

Hello - I am trying to create an ACL (read) and associate it with a custom role I created, however, I am not able to achieve the desired results (which is that the role, when granted to a user, makes a table read only for that user). The table is cus...

Community Alums by Community Alums  
  • 5868 Views
  • 3 replies
  • 3 helpfuls

Report output including Variable Set variables

The ServiceNow wiki offers the information needed to learn how to create a report —Outputting RITM variables (that are not in Variable Sets)Filtering, Grouping By and Stacking by Variables, including variables that are in Variable Setshttps://wiki.se...

Rpt output field selection 1.png Rpt output field selection 2.png Rpt output field selection 3.png Rpt output field selection 4.png
Lisa Moose by Kilo Contributor
  • 7568 Views
  • 15 replies
  • 2 helpfuls

Resolved! Auto Numbering for Existing Records

Hello Experts,I have created auto numbering for existing software model table. The issue is we have few old records for which we need numbering as well but it works only for newly created records. Is there a way to generate numbering for existing rec...

Jag5 by Tera Guru
  • 9836 Views
  • 42 replies
  • 15 helpfuls

How to compare string field with reference field in transform map?

I have a field in Excel named "Schedule" it maps with "Schedule" in cmn_schedule_span table... so here my issue is... Suppose in Excel If I provide like "India Schedule" while transforming it is referring to "Schedule" which is a reference field due ...

Sathwik1 by Tera Expert
  • 1882 Views
  • 25 replies
  • 13 helpfuls

Resolved! How to get Incident state change timestamp

Hi Team I have one of the incident status as "On Hold" in ServiceNow. I have an API script in Python which fetches all the incident from ServiceNow. How do I get the timestamp of when incident state is changed to "On Hold" like we have resolved_at. B...

Pavi1 by Kilo Contributor
  • 2555 Views
  • 8 replies
  • 3 helpfuls

Resolved! Knowledge base most viewed and most useful widgets

Hi,   can anyone explain to me what rules most viewed and most useful widgets are showing? is it showing on updated or created or any other criteria?   I have removed the featured widget from the kb portal, I want to replace it with a new kb widget. ...

Surya67 by Tera Contributor
  • 2751 Views
  • 2 replies
  • 2 helpfuls

How to update a list field through transform map?

Hi,  I have a requirement where i need to do a transform map for hardware  model table to update model categories field. since model categories is a list field in hardware model table iam not able to update the values. can anyone suggest me any idea ...

How to make Two fields mandatory on clicking Close UI action button?

Hi All, I want to make two fields mandatory when user clicks on Close UI action, as one of the fields is Additional comments, I can't go with data policy, because if I give a condition like Make comments mandatory in close state, comments is mandator...

Ajay37 by Tera Contributor
  • 1789 Views
  • 11 replies
  • 0 helpfuls

what is notification lead time in cab meetings

Hi, what is notification lead time in cab meetings? what is complete per-approved changes and how does it work?? what is auto add agenda decisions and how does it works? can you please explain with example? Thank you

shabbir5 by Tera Guru
  • 1813 Views
  • 1 replies
  • 5 helpfuls

Resolved! Universal Requests

In our skipped updates during our Paris upgrade I ran into something called universal requests, but have only found limited documentation on it. Does anyone know exactly what it does and how much it changes things to enable the plugin? 

Timothy F1 by Tera Guru
  • 3518 Views
  • 4 replies
  • 4 helpfuls