Hi @schmidt4081 ,
Most probably something is wrong at the client side. Perhaps with his/her pc/laptop or with his/her network.
There is a low-level problem in the client or the Web server or both. 95% of the time this is because of a problem on the client system e.g. there is something unstable on your PC running the Web browser.
What the root cause may be:
- cache --> clean the user's cache
- network --> advice the user to upgrade his network or to enjoy his vacation if he's working from a very remote place with poor connectivity
- browser --> perhaps he installed a plugin or something that's affecting
Some recommendations:
Clean the cache and see if the issue persists
Understand the network status of your customer
Understand what may have occurred before the issue first occurred
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
