1 ACCEPTED SOLUTION
Hi Ramel,
you would require business rule on email logs[sys_email] table and then pick the time when the type changes to sent and populate the updated time in incident record field.
Condition should be such that it only works for incident table
BR: On sys_email
After Update:
Condition: Target table is incident AND Type is sent
Script:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var inc = current.document_id;
var gr = new GlideRecord('incident');
gr.get(inc);
gr.<field> = current.sys_updated_on; // give here the custom date time field
gr.update();
})(current, previous);
Regards
Ankur
