Group members not receiving email notifications when a ticket has been assigned to support group

vinod42
Tera Contributor

‎03-21-2022 07:18 PM

Hi Experts,
We have created new SRM forms for our applications. But we are not receiving email notifications when a ticket has been assigned to our support group.
Analysis : 

  • DL is working fine.
  • Checked email logs, email notifications receiving for group email but not Individual members in group.

Please help me in resolving this issue.
Thanks in advance.

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8 REPLIES 8

Maik Skoddow
Tera Patron
Tera Patron

‎03-21-2022 07:29 PM

Hi

in case the respective group has an email address defined, you have to tick the checkbox for "Include members". Otherwise, only the group email address will receive the notification.

Kind regards
Maik

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vinod42
Tera Contributor
In response to Maik Skoddow

‎03-21-2022 08:12 PM

could you please tell me where can I find that checkbox.

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Maik Skoddow
Tera Patron
Tera Patron
In response to vinod42

‎03-21-2022 08:18 PM

Hi

you can enable that column in the list view:

find_real_file.png

Kind regards
Maik

Preview file
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vinod42
Tera Contributor
In response to Maik Skoddow

‎03-21-2022 08:52 PM

Thank you so much maik.

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