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Creation of multiple Sub tasks in order under multiple Parent Tasks

Hi I have a requirement to create sub tasks in order(Once the first sub task is completed, the other gets attached) under multiple parent tasks. Scenario:Based on the List collector field input on catalog item, I am creating multiple tasks under sing...

Sai62 by Tera Contributor
  • 2127 Views
  • 1 replies
  • 0 helpfuls

How to restrict list view of records using ACLs

Hi All,   i am using the below script to restrict users to access a module  var hasPriv = getUserDiocese();if ((hasPriv == true) && (gs.hasRole('admin') || gs.hasRole('itil'))) { answer = true; } else { answer = false;}//This function gets the logged...

Resolved! On hold reason field displays previous choice after save.

Have added a choice in state called 'On hold'. Have created a UI Policy based on this - that will display a mandatory field called 'on hold reason'. Have added choices to 'on hold reasons'. When I select 'on Hold', the 'on hold reason' field appears,...

Ronald_T by Mega Contributor
  • 2783 Views
  • 5 replies
  • 4 helpfuls

ServiceNow Best Practice for major outages

We are currently on Jakarta, considering an upgrade to Kingston What is the Best Practice from ServiceNow on handling an Outage.   Definition: Outage An issue that prevents 25% of a department from functioning properly, or one that directly affects r...

mcr1 by Kilo Explorer
  • 1739 Views
  • 5 replies
  • 2 helpfuls

How to configure SLA on catalog task for individual catalog item?

Hi Community,   There is a scenario in which it is required to apply an SLA on the catalog task table, to monitor the time taken by the fulfullment group(s) on the tasks. There are a number of catalog items for which this is is required, each having ...

Supratik1 by Giga Contributor
  • 5788 Views
  • 2 replies
  • 2 helpfuls

Resolved! Conversation history not being show in Service Portal

I am creating a page that shows the out-of-box Form widget, which is supposed to show the conversation history (comments/work notes) of the task being displayed. My problem here is that the Form widget is not displaying the conversation history at al...

Resolved! When an email is sent from Email client using [forward], [reply] and [reply all] UI actions on a ticket, The email does not appear into the activity log, Any suggestions to achieve this ?

Hi, When an email is sent from Email client using [forward], [reply] and [reply all] UI actions on a ticket, The email does not appear into the activity log, But when we send email from using [Email icon] UI action on the ticket it shows email in the...

arslan by Kilo Guru
  • 1978 Views
  • 8 replies
  • 4 helpfuls

Resolved! Combining "incident and task" listings into one centralized workspace

90% of the time our service desk assigns us a task and the other 10% of the time they assign us an incident.   How can we combine the "tasks" and "incident" listings into one centralized listing/workspace.   I've tried using the change layout feature...

garybray by Kilo Contributor
  • 3168 Views
  • 6 replies
  • 2 helpfuls

Resolved! Calculate Display Name on alm_asset

Hi community. This is my first community post here, so please bear with me I have been trying to change the Business Rule on Calculate Display Name for alm_asset. The current value (default) is: current.asset_tag.changes() || current.model.changes()...

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Updating SLA start and breach times

Hi, I am a new entrant in service now world and require your expert opinions. We have a service catalog request for new starters. This request can have multiple request items and while raising this request - we have to provide an "employment start da...

TK36 by Kilo Contributor
  • 2197 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is it possible to have internal and external attachments?

Hi We need to separate attachments on the incident-form, so that some attachments can be seen (and downloaded) by enduser on the service portal - this are the external attachment and other attachments are completly internal and can only be seen on th...

priisholm by Mega Expert
  • 5847 Views
  • 9 replies
  • 6 helpfuls

Resolved! Knowledge Base Article redirecting to another

We use knowledge base for creating information about unusual activity and false positives for our clients.   With in the Security Incidents section of the Knowledge Base, we have created subsections of each client and for each type of article.   Some...

kylesocbox by Kilo Expert
  • 1042 Views
  • 2 replies
  • 2 helpfuls

Resolved! Set value to logged in user

Hi All, I am not a Java dev and I just need some help on how to set a value to be the current logged in user if a checkbox is true Variable is requestor Default value is javascript:gs.getUserID()   If checkbox "newuser" is false then I want to set re...

Nicole_k by Kilo Expert
  • 3836 Views
  • 7 replies
  • 3 helpfuls

Assigned To Duration and Assignment Group Duration

Greetings, The Ask:  To be able to pull a report for an individual or assignment group that will show all active incidents for the assigned to or assignment group, and the total length of (calendar) time that the person or group has been assigned the...

Community Alums by Community Alums  
  • 2135 Views
  • 2 replies
  • 1 helpfuls