How to block ServiceNow access for users from particular country
How to block ServiceNow access (platform as well as portal) for users from particular country.
Forum Posts
Resolved! Lookup Select Box Variable based on other variable set by script
Hello I've created a variable set with two variables: one is a select box 'Site', the other one is a lookup select box 'Warehouse' displaying values based on the 'Site' selection. This variable set is attached to several catalog items and this works ...
Resolved! Is KB Submission still supported by Service Now? Will we be able to activate KB Submission workflow in Kingston release?
We would like to know if Service Now still supports KB submission module. Will it be possible for us to activate KB Submission workflow in Kingston? Our Requirement is ,When knowledge check box is checked in incident form and we close it, instead of ...
Images appear "broken" on Service Portal Homepage for certain users. How can I correct this?
When I am logged in as myself (many roles) and I go to the Service Portal, I am able to see some images that I have inserted into the widgets of the Service Portal home page. See below However, when I impersonate a user and go to the home page the im...
List Table for Incident Category
Hi, I have created a record producer for specific incidents to be raised through the portal, to go a set team. That all works fine, but I have an issue with the category (called 'select service affected' on the portal) I want this to map to the categ...
Resolved! Can I use gs.getUser().getMyGroups()? I don't see getMyGroups() being suggested automatically when I write code
Hi All, When I write any code using the code editor of ServiceNow, I do not see the function getMyGroups() being suggested automatically after I type in gs.getUser(). does this mean that ServiceNow does not suggests us to use that method? I can still...
Populate existing Standard Change with Record Producer or similar
Our business is one that moves around quite a lot. We're in a situation where we have a Property team who will trigger an office relocation request via email, which comes through as an incident currently, which is a bit crummy and not great in terms ...
Resolved! When adding Two Variable sets to a Catalog Item, one is not been added to the Catalog Item.
Hello, We have the following business rule, Check for same name variables. When we add two Variable Sets to a Catalog Item, we will get an error. And one of the Variable Sets will not be added to the Catalog Item. In the Variable Sets there are t...
How Can I Save a attachment file in mid server path, I have used the request.setRequestBodyFromAttachment(attachment.sys_id). But, from this I can send it to only thrid party urls.
Hi, I have used request.setRequestBodyFromAttachment(attachment.sys_id), in REST API and able to sent it to third party paths. request.setEndpoint(end_pont); How can send the attachment to th mid server path. In the above setEndpoint, what should ...
Mid servers cloning and mid server credential cloning
Hi All, I have a query regarding Service Now cloning .When we have cloning from Production instance to sub production instances .All production mid servers are shown in mid servers list of sub production instances .Also the credentials which we are ...
How to submit an Order Guide through REST API?
Hello, There are OoB REST APIs are available for service catalog, and I wanted to use those to submit an Order Guide. My Order Guide consists of two catalog items and can be chosen based on a drop down value in describe needs.The Order Guide is a cu...
Resolved! How to add Time Zone field in End User Profile -Service Portal
Hi , please help me how to add Time Zone field under ""User Reference""" for all Non-role users side also Under About Section : Time Zone field value available here but here How to Add Label "Time Zone " under About section
Anyone ever set up an ATF on an Order Guide?
We set up an order guide and are now looking to set up ATF, in Madrid.
Resolved! Knowledge Management Process Document
Hi All, Greetings! I kindly request if anyone can provide me knowledge management process and procedure document. Please do the needful. Thanks and Regards.
Resolved! Auto numbering populate before form save
Hi Experts, I have a requirement to populate incident number in new record when form load. OOB auto numbering (ie, incident number) will populate after form save. Please suggest any property is there?
