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How do I remove the "Waiting for Approval" stage on Requests?

There is always a "Waiting for Approval" stage on all requests (even when there isn't). How can I dynamically hide this? Also, when there is an approval, there is a blank stage after the "approved" stage. Why is that? I've searched the forums, but ev...

Blair5 by Tera Guru
  • 2495 Views
  • 7 replies
  • 0 helpfuls

Cloning From Sandbox To Dev, Dev To QA, QA To Production

We have four instances of ServiceNow. I have went through and done some initial cleanup and made changes in the Sandbox environment. I want to push those same changes in data and configuration up to Dev.I tried Clone but got "Destination does not all...

mrx by Kilo Contributor
  • 3679 Views
  • 6 replies
  • 1 helpfuls

Resolved! onLoad in UI Policy not working

Hello,The onLoad functionality in one of my Catalog UI Policies doesn't seem to be working as expected. The policy is set so that if WebcastSetup_StreamingPref = Live Only (the default), then 3 of the variables on the form should be hidden, and 6 fie...

roy_walton by Mega Guru
  • 4667 Views
  • 3 replies
  • 0 helpfuls

How to search text from attachments

How do we allow the search feature to search text in attachments in incidents and change?We have the plugin enabled (as mentioned from the wiki. I think the plugin was enabled by default).I set the incident table's (collection) attribute already had ...

geek1 by Kilo Contributor
  • 3759 Views
  • 3 replies
  • 0 helpfuls

License Model Concerns - Concurrent to Named

We have done a formal evaluation of a few Service Management tools and Service-Now was the clear winner in terms of functionality, reporting, ease of use, and ease of administering. Where we are struggling now is on the pricing and the culture change...

by  
  • 6569 Views
  • 3 replies
  • 0 helpfuls

Resolved! Clusters in CMDB - cluster nodes, or CI relationships?

In the CMDB there seem to be two ways to model clusters and their member servers. Firstly, cluster CI forms have a "cluster nodes" related list, where each cluster node is a record with a reference to a server CI. And secondly, there's a Members::Mem...

mbourla by Giga Guru
  • 10822 Views
  • 3 replies
  • 0 helpfuls

Resolved! Creating a Template - Where is "System Definition"?

First, I'm completely new to this. I've looked in the wiki on how to create a template and step one says "Navigate to System Definition > Templates and click New." That's fine....where is "System Definition"? I can't find this anywhere. According to ...

jhufford1 by Kilo Explorer
  • 6977 Views
  • 2 replies
  • 0 helpfuls

integration with a network monitoring solution

I am looking to auto-configure our network monitoring solution to integrate with Service Now. Currently when a router goes down, the monitoring solution will send an email into Service Now with the details. I have configured Service Now to process th...

Kirk2 by Giga Contributor
  • 3657 Views
  • 7 replies
  • 0 helpfuls

Difference between related list and related item service now

Hello!I've troubles understanding the difference between a related list and a related item. I have a hierarchy of locations (User Administration -> Location):City -> Building -> Floor -> Room And I have several network segments (Configuration -> Netw...

wac by Kilo Contributor
  • 3168 Views
  • 4 replies
  • 0 helpfuls

Resolved! Use of gel Function

Hi All,Please let me know the basic purpose of gel function. Where we can use it?Thanks!!

neetusingh by Giga Guru
  • 25514 Views
  • 4 replies
  • 18 helpfuls

Trying to understand Service Availability % calculations

I'm struggling to understand how the availability % calculations work.I have set up quite a number of service offerings with availability commitments and schedules.I have 2 service offerings using the same schedule. One seems to calculate the availab...

RickBell by Kilo Explorer
  • 4551 Views
  • 5 replies
  • 0 helpfuls

I'm having an order guide issue with mandatory fields

On our order guide, there are 2 default items that get ordered every time. The first one (first tab) has 2 required fields and the second one (second tab) has 3 required fields. On the second one, the fields are set to mandatory via the actual variab...

Blair5 by Tera Guru
  • 3122 Views
  • 10 replies
  • 0 helpfuls

Plugins through cloning

We recently cloned an instance over another one using the System Clone plugin. We've done this in the past as well but this time, for some reason, all the plugins were inactivated in the target instance. Other features from the source instance seem t...

daja by Kilo Contributor
  • 1598 Views
  • 1 replies
  • 0 helpfuls

Approver for a change task

We need to have approvers for change tasks. I have copied the change_request workflow and modified it for change_task, but nothing is written to sysapproval_approver table. I have a field u_task_approver in change_task that is a reference to the sys_...

drichter by Kilo Contributor
  • 4016 Views
  • 8 replies
  • 0 helpfuls