gs.getMessage() in email notification

dante3 · ‎03-02-2016

Hello everyone,

I'm using Geneva version.

I'am creating an email notification that will include the gs.getMessage in mail script.

With the preview button it automatically convert a string in current selected language which is good.

but when it's sent the content of the email is still English.

Preview email notification:

but in email:

disregard the INC #

thanks!

Jesper Sandberg · ‎03-03-2016

Hi Dante,

I have not tested this, but I assume it's a bug, that it does not convert when sending.

What you could do as a workaround, is to query the message table (sys_ui_message) directly and get your message.

var gr = new GlideRecord('sys_ui_message');

gr.addQuery('key', 'YOUR_KEY');

gr.addQuery('language', 'YOUR_LANGUAGE');

gr.query();

if(gr.next()) {

gs.log(gr.message); //Output in whichever way you need.

}

Jesper Sandberg · ‎03-03-2016

Hi Dante,

You can query the user that the notification is being sent to and then find out what language to use.

I believe ServiceNow's official way is to use one language per notification, so you should create additional notifications per language, see

"10.1 Specifying An Outbound Email Address for a Particular Language" in this link: Email Notifications - ServiceNow Wiki

It shows you how you can set the condition to check for the incident's caller's language.

For groups I don't know if it is possible to do like this, perhaps someone knows more about this than I do?