Having Issue with Service portal page URL

[aja]

I am facing issue in service portal URL while i was changing URL manually irrespective of control page is redirecting to other page which wouldn't happen as per my requirement.

Example:- https:dev1234.service-now.com/al?id=al_home
id=al_home is service portal page this url should n't change as per my requirement is their any possibility to make readonly.
Suggest me how can we achieve this in service portal.

[Ct111]

Have you checked Page route map from back-end and verified whether the entry is there or not for your page?

[aja]

Hi,

Thanks for the reply

I have checked their no Page route map entry in page

[Ct111]

Can you check what is the index page of your portal is ? SPEntryPage is a script include where you can chk ?