ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Remove User from Assignment Group with Flow Designer

Hi, I`m looking for an "Flow Designer" flow to remove ITIL User from her Assignment Groups. I dont want to delete the Group, I only want an automatic flow, who can remove the selected Groups from the User Groups (selected in Catalog Item).   Have any...

Gabriel Ho by Tera Contributor
  • 4556 Views
  • 10 replies
  • 3 helpfuls

CI list is empty after submission of incident

Sometime within the last week or two, something has happened/changed to where after an incident is created & submitted, you can not change or add a configuration item as the reference list appears empty. When a ticket is generated via inbound email a...

find_real_file.png find_real_file.png
Cally by Tera Contributor
  • 2303 Views
  • 10 replies
  • 5 helpfuls

Resolved! Catalog item variable: how to select User from member of the Group?

It seems this question is asked over and over again, yet I'm not able to get a published solution to work.  We're on Kingston.  My catalog item has variables: assignment_group assigned_to After selecting the assignment_group, the assigned_to should s...

blairf by Giga Expert
  • 3962 Views
  • 9 replies
  • 3 helpfuls

Resolved! How to convert integer value to Duration

Hi All, I need to convert integer value into Duration format and capture it in a Field whose type is also Duration.Scenario : I have a catalog form, which has the below variables :-  If any value is provided, in the 1st variable and the unit is selec...

find_real_file.png
Angshuman3 by Mega Guru
  • 5138 Views
  • 16 replies
  • 3 helpfuls

Resolved! How to call a system property on catalog client script or UI policy?

I have not written this before and fairly new to this approach on calling system property on client side scriptingand trying to understand how to call a system property on a Catalog client script?  I have defined a system property where the Value is ...

find_real_file.png find_real_file.png
Kirthi2 by Tera Contributor
  • 5558 Views
  • 6 replies
  • 2 helpfuls

How to generate refresh token from script?

Hello All, I setup OAuth with an external client and created a REST message. created a script include to check whether there is any existing refresh token, if the refresh token is not expired then looks for access token and validates whether it expir...

find_real_file.png find_real_file.png
pooja V1 by Mega Guru
  • 1749 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to delete records from sys_user_has_role table

I have a custom requirement wherein we need to remove the itil role for the users who have not logged in from pas 9o days. Below is my script which is not working in a scheduled job. var gr1 = new GlideRecord("sys_user_has_role");gr1.addEncodedQuery(...

GlideRecord returns only the first record from the query.

Hello Team, I am trying to query the group member table and applied few conditions to check if user is only member one group. here, the expecting output is list of all the users member of only a single group, to achieve this I have written a script i...

msm4 by Mega Guru
  • 3674 Views
  • 8 replies
  • 0 helpfuls