Importing knowledge articles using excel
I am trying to import knowledge articles using excel. However the article body text keeps getting cut off. How do I fix this.
Forum Posts
Resolved! Convert Single Line Text variable to Integer
I have a Single Line Text Variable called "Base_Salary". I'm using a Regular Expression validation to make sure the format matches $000,000 ($ sign and comma are mandatory) Now I want to take this string and replace the $ sign and comma with "", the...
Resolved! Imported data is missing in the table
Hi All, I have imported data into a table 7 days ago. I see that data is missing now. Table has become empty. I understand that there will be schedule cleanup for import sets once in a wee. but that is to delete the import set information not the dat...
Resolved! Using RITM variables in workflow
I have an catalog item with various variables. Two of them are pulldowns of people in specific user groups. Let's call the first pulldown variable: user1 (user1 is in a group called "FirstGroup") Let's call the second pulldown variable user2. (us...
How do I change the priority, for a service catalog item request, when filling out the form?
I'm trying to figure out how to change the priority field in a request record, when filling out a service catalog item? I know it's possible, just not sure how to go about it. I want to be able to allow our customers to set the priority based upon wh...
User Criteria API for Catalog Item
Hi Everyone, We have a requirement where we need to get user criteria being applied for specified user for a specified catalog item, through script. Problem statement: We have a third party tool which sends user’s email ID and catalog item to Ser...
How do I read the values of variables in multi row variable set ?
How do I read the values of variables in multi row variable set ? I have create a multi row variable set for catalog item form in Service portal. So that I can add multiple disk spaces just by clicking on add. How do I read the values of those variab...
How to create incident from event to and alert?
How to create incident from event and alert? and Based on the event occurrence how set priority dynamically.How to set incident Description
How to show/hide a widget based on some conditions
I had a widget with a single button it needs to visible only when an incident is in the resolved state. if it is in other states then the widget need to hide
What's difference between "login.do", "navpage.do" and "side_door.do" ?
Hello,I would like to know what is the difference between these 3 pages "login.do", "navpage.do" and "side_door.do".Can someone help me ?Thank you in advance !Kind regards,Mani
Add KB Article link in notification
Hi All, I want to fetch the Kb article number from incident ,So there is a filed on incident form as u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.
Unable to get work items to show in agent inbox for Agent Workspace
After configuring the queues, assignment rules, assignment groups for Advanced Work Assignment. I created an incident and assigned it to the correct assignment group. I impersonated an agent that's in that assignment group and made their status "Avai...
Resolved! How can I get "Minutes" on Business Resolve Time, instead of "Seconds"
Hello Is there a way to convert the integer variable "Business Resolve Time" from Seconds measurement into Minutes? Thanks in advance
User unable to see the workspace list category in custom workspace
Hi All, I created one custom workspace and it have some workspace list categories here my issue is admin able to see the workspace list categories but who does not have admin role unable to the workspace list category . Can any one assist into this. ...
I want to calculate the age. It should be greater than 18 years.
I have a variable on catalog item named "date of birth". I want to calculate the age. If the age is less than 18 years then it should alert a message. If I am born on/before 15th Oct 2002, I shouldn’t see this message as today's age is 15th Oct 202...
