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Resolved! If condition to check if manager is null not working

Hello,   I'm trying to create a workflow if condition to check if the requested_for.manager field is empty. I used the following script, but it's not working: answer = ifScript(); function ifScript() { if (current.requested_for.mana...

Brun by Mega Expert
  • 1912 Views
  • 3 replies
  • 5 helpfuls

Resolved! Schedule report on demand

Hello, We need to send a report on demand to its requestor.  The idea is to have a catalog item requesting a specific report. Once the request is submitted we can use the dedicated schedule job created for that report and run:SncTriggerSynchronizer.e...

How to use onUserchangeValue(function fn) { } ?

Hi , Please  can you give me the scenario for the use of this script:  onUserChangeValue(Function fn) this function how to use and where var handler = function(fieldname, originalValue, newValue) { console.log('The field ('+ fieldname + ') has a ne...

Why am I getting 'No Preview available'?

Hi Community,   Reference Icon not showing preview We have a requirement where we need to populate other fields with the correct data when clicking on selected location.For this I have writtenscript include and on change client script, It is working ...

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Sana10 by Kilo Contributor
  • 3476 Views
  • 11 replies
  • 5 helpfuls

How to change field display value on a reference field.

On the Change Request form I have a reference field that points to 'cab_meeting' table. When the user selects this field a list of upcoming cab meetings are displayed. They are displayed by name with start date as an additional column. When the user ...

Michael M1 by Giga Expert
  • 14421 Views
  • 6 replies
  • 7 helpfuls

Inbound Email actions and email properties

We have configured our environment so we only have active new and reply inbound email actions. No active forward actions. We also set glide.email.forward_from_prefix = '' and glide.email.forward_subject_prefix = ''. Instead we moved all forward prefi...

Resolved! GlideSecurityManager and Service Portal

Does anyone have any experience working with the GlideSecurityManager API? I'm looking to update a user's roles dynamically without the need for them to sign out and then sign back in and came across some really interesting posts on the GlideSecurity...

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Resolved! Assignment group reference qualifier should be diff based on table

Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...

sinu2 by Tera Expert
  • 2394 Views
  • 4 replies
  • 5 helpfuls

Solution - Communication/Data Circuits in CMDb

Our Network and Telephony teams wanted a way to manage their circuits in the CMDB and be able to use them for things like Incident/Problem/Change Management.  The existing circuit table in CMDB is for power circuits (contains fields like phase, max a...

cyked by Mega Guru
  • 8550 Views
  • 10 replies
  • 7 helpfuls

Resolved! API to get SCTASK variables

Hi, I have a requirement to get SCTASK catalog variables. Can this be achieved?  

Hari1 by Mega Sage
  • 4235 Views
  • 7 replies
  • 1 helpfuls

Resolved! Glide list data type

 I need to print the latitude and longitude of list type reference field. Kindly help on the script. var list = gr.u_impacted_locations.toString(); var array = list.split(","); for (var i=0; i < array.length; i++) { var location = array[i]; gs.log(l...

How to decode the base64 content of attached pdf file in record?

Hello Experts,Need suggestion on how to decode the base64 content of the attached pdf file in the record. Here is the situation, in the scoped application we're working on integration where we need to attach the pdf file to the incident by decoding t...

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Amit Rao by Giga Expert
  • 3978 Views
  • 4 replies
  • 0 helpfuls