As per ITSM, there are some changes that needs to be implemented faster due to compliance/ legal requirements. These are not emergency changes, as they are not implemented to fix a broken aspect in environment. How does Service now deals with "Expedi...
Informational changes are changes, that are implemented by vendors and organisation is just informed about same. e.g. 0 It could be real-estate changes, conducted by external vendors for which Organisation has no control over but to be informed and p...
Hi everyone,how do I delete a workflow I created?
Hello All, I have created a workflow using RunScript to create a catalog Task. Whenever I am submitting the Catalog, due to the workflow the task is getting created in sc_task table but is not attaching in the related list of RITM, which earlier us...
How to Calculate Duration Field on Task table? BR?
I got this error whenever i click on the ui action button ***************ui action********** not client callable (function(){ try { var states = {InProgress: 18}; new sn_hr_core.ACNHRKnowledgeScoped().createDraftArticles(current); current.setValue(...
how to set attachment icon size limit(max 15MB) for one catalog item? And if i change limit for one catalog item is their any impact to other catalog items? Thanks Srihari.D
We need to hide or disable the "Remove" button (Cross mark button) on the Multi row variable set in Service portal. We are auto populating some rows in the MRVS, user can edit those rows but shouldn't delete that row. Please let me know if anyone ha...
Dear colleagues, Please kindly help me to apply proper filter in order to track Incidents that have not been updated for more than 10 Business (!) days. I am already using Operator RELATIVE: Updated RELATIVE before 10 days ago. However, this filter ...
Hi Team, I have to Create metrics for RITM catalog task durations. How should I proceed on this. Please help me in this. Thanks, Rekha Tiwari
Hi, I have a list choice UI Action that open this dialog box. It's possible to make mandatory any fields only in dialog box and not in incident form ? I want to make mandatory "Processing notes " fields.
Hi, I am new to On-Call Scheduling module and have a question regarding rota_manager and rota_admin. I have admin access. I am trying to give rota_manager access to a user via following the stepshttps://docs.servicenow.com/bundle/orlando-it-service-m...
I want to create an automation process to close tickets in ServiceNow once the tickets are created in Jira. Basically, once there is a request in SN and a ticket is created, automatically a new request will be created in JIRA. So once the ticket is c...
Hi All, In the incident at the bottom we have worknotes and additional comments (for comment parts)what we will give the info,in the comment section will be seen in comment section of portal.now my requirement is i should see only additional comment ...
I need an urgent help on the Service Now and Remedy integration part, dealing with attachments.We have successfully established two way communication between SN (Service Now) and Remedy with all the required fields flowing properly but when it comes ...
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