Help on flow designer
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07-01-2025 10:41 AM
Hi All
i have a use case where I have to send the reminder to end user on 3 and 5 day if incident is on hold and awaiting caller response.
i have used do following until but it is not working as expected. I’m facing issue when the incident state is changed to in progress before 3 days or assume 4 day. I expect flow to cancel rather than waiting for 3rd or 5th day then cancel. Any suggestions
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07-01-2025 08:16 PM
The flow isn't waiting at all. It just by passing all wait for condition completing the flow.
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07-01-2025 08:30 PM
It should wait, can you open the wait for condition operations and send the screenshot.
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07-01-2025 08:46 PM
I have attached the configuration above. Flow designer is right now running once
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07-01-2025 08:51 PM
Sorry, as it is triggering on hold, it should waiting for state changes to In progress or whatever is correct the state. please change the condition to state is not hold or in progress.