Help on flow designer

Tanya10
Tera Contributor

Hi All

i have a use case where I have to send the reminder to end user on 3 and 5 day if incident is on hold and awaiting caller response.

i have used do following until but it is not working as expected. I’m facing issue when the incident state is changed to in progress before 3 days or assume 4 day. I expect flow to cancel rather than waiting for 3rd or 5th day then cancel. Any suggestions 

8 REPLIES 8

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The flow isn't waiting at all. It just by passing all wait for condition completing the flow.

It should wait, can you open the wait for condition operations and send the screenshot.

I have attached the configuration above. Flow designer is right now running once

Sorry, as it is triggering on hold, it should waiting for state changes to In progress or whatever is correct the state. please change the condition to state is not hold or in progress.