Hi All Same knowledge artical showing up twice in the service portal when i look into the know artical list can see two articals with same number one artical is creating base version and status is closed and other is one state published without base

[Himabindu]

Hi All Same knowledge article showing up twice in the service portal when i look into the know article list  i can see two articles with same number one article is creating base version and status is closed and other is one state published without base version can you pls tell me how to remove duplicate one in service portal

@asifnoor  sir can you pls help

[asifnoor · Accepted solution]

Hi,

Elevate roles and then you shall have option to sleect the article and delete. If not you can delete it using background script.

var grKnowledge = new GlideRecord("kb_knowledge");
if(gr.get("PUT YOUR SYSID THAT YOU WANT TO DDLETE")) {
//  gr.setWorkflow(false); //use this if only delete does not work.
  gr.deleteRecord();
}

[Himabindu]

sir can i delete directly from the service portal or in the list view  i can see delete option in the list view of knowledge.

if i delete it in list view then it not show in the portal right sir

[asifnoor]

if you are able to delete, yes go ahead. Once the record is deleted, it will not be shown.