HI All

[basha shaik]

Hi All,

'x' person is in the' ABC' group.
but no ticket should go to him

how to ratify this problem 

Thanks ADV

[shikhatyagi]

Hi @basha shaik 

Use dictionary override to update reference qualifier condition to restrict one user from assigned_to field selection . Use below query.

Please mark my answer as Accepted as Solution & hit Helpful button if it helped you.

Thanks,

Shikha

[basha shaik]

not restrict to field,

Do not go after sending the any ticket or if any user select that particular it's show error 

[shikhatyagi]

Hi @basha shaik 

You can create Before Insert/Update BR to abort action if someone select that user name in assigned to.

Please check below BR

Create one system property to give that user sys_id.

Output: If you select that user

Please mark my answer as Accepted as Solution & hit Helpful button if it helped you.

Thanks,

Shikha

[Sohail Khilji]

Create a before update business rule which condition as user is not x and throw an error message and clear the field value...