HI All

[basha shaik]

Hi All,

'x' person is in the' ABC' group.
but no ticket should go to him

how to ratify this problem 

Thanks ADV

[ARUN MANOJ]

Hi @basha shaik ,

It is for catalog task, please try do modification in the workflow or flow designer when the task (SCTASK) create , there you can specify the assignment group & assign to base on your custom conditions.

Next, incident use Client Callable Script Include and Client Script to auto populate the assignment group & assign to .

Please mark my answer as Accepted as Solution & hit Helpful button if it helped you.

Thanks

Arun

[ARUN MANOJ]

Hi @basha shaik 

It is for catalog task, please try do modification in the workflow or flow designer when the task (SCTASK) create , there you can specify the assignment group & assign to base on your custom conditions.

Next, incident use Client Callable Script Include and Client Script to auto populate the assignment group & assign to .

Please mark my answer as Accepted as Solution & hit Helpful button if it helped you.

Thanks

Arun

[Simran Gadodiya]

Hi @basha shaik 
you can add reference qualifier for this user_name != assignment_group.manager.(update according to your condition)

Thanks.

Mark this as helpful and correct if this helps you.

[Harish KM]

Hi @basha shaik you can create a before update BR

script:

var grp = new GlideRecord('sys_user_grmember');

    grp.addQuery('user', current.assigned_to);

    grp.addQuery('group.name', 'ABC'); // Replace 'ABC' with the name of the group

    grp.query();

    if (grp.next()) {

        current.setAbortAction(true);

        gs.addErrorMessage('Assignment aborted. The user is a member of the ABC group.');

    }

[Sandeep Rajput]

@basha shaik Create an onBefore update business rule as follows.