Hide 'Show one journal field' button and display work notes and additional comments fields on the form

[shravan3]

Hi,

Please let me know how to hide "Show one journal field" button and how to display both Work notes and addition comments fields on the form?

Thanks & Regards,

Shravan Kumar

[snehabinani26]

Hope this link helps you,

Geneva UI16 - Override New Journal Fields Behaviour?

Hide 'Show one journal field'

ServiceNow KB: PRB917322: Toggling journal fields to show one field breaks UI policy (KB0622028)

Show all journal fields

[Student1]

Did you manage to do it??

Could anyone provide any idea about it?How work notes and comments can be visible at the same time?

[Bog1]

Hi,

Try this onLoad client script, also you have to manually add the 'Isolate script' field to the Client script

function onLoad() {
  window.onload = function() {
    setTimeout(function () {
      try{
        $$('button[title="Show one journal field"]')[0].hide();
      } catch(err){}
    }, 1000);
  };
}