Hi Experts, Good day! while closing the parent incident , all child incidents are not getting close automatically . but some are closing . i have checked ootb business rule "update child incidents" i think its fine . please help me in this . T...
I have a notification on the sc_req_item table that when triggered needs to be sent the Assigned To from the SCTASK. I can't figure out how to achieve this for one specific notification and not all notifications.Thanks,AJ
Hi everyone, I am trying to set default priority as P4 for a particular assignment group. And I am able to achieve(onsubmit client script) so but if i try to change that the priority in the next step it is not allowing me to do this. For example the ...
Hello, in sctasks, we want to be able to send end users links to articles through the additional comments field by using the 'attach knowledge results' functionality. We have checked many areas but cannot get it to work for sctasks. Is there somethin...
The OOB "chats queuing" single score report is showing -1 (minus one) when it is an impossible situation.The report counts awa_work_items in "pending accept" OR "queued" states. You cannot COUNT a negative amount... This report is a "data visualizati...
We have a true/false flag called Apply Change Freeze'.If answer for 'Apply Change Freeze' is 'True' > Display 2 fields > "Select Dates" - a Date field & "Selected Dates" - a Single Line text OOB there is no utility for DATE field to store multiple va...
Hi All,Field name : manufacturer checkbox is available on req , ritm and SCTask tables.On ritm and SCTask it is read-only. On request table it is editable I'm having a requirement when a field (ex: manufacturer ) is selected on request table, then a...
Hi,Actual End date Value is not populating in Change requestwhere actual end date was not captured even through the request was closed successfully. Thanks,
Hi, We are thinking of using Power BI as a reporting tool from Service Now. What I would like to know is: 1. What is the best way to form the connection between the 2 systems. Does a connector exist? 2. Anyone aware of any licencing restrictions? 3. ...
I have change request where in the work note system is updating the status so that is the schedule job so how we can find the correct schedule job which are updating in the worknote.
Hi All,Is anyone knows how to retrieve value from an HTML Type Field. I have a field on form 'long_description' And I want to print only the text from it.I tried this one current.getValue('long_description'); but it print all the tag.Thank you....
If a ticket is opened or created and there is no update happened with in 24 hrs then those incidents has to be displayed in the report. What condition should I have to apply to satisfy this requirement in the scheduled report.
Hi All,i have a level field, depends on level is it possible to allocate the role dynamically without creating the group??i dont want to create a group and assign the role to group, i need to allocate the role depends upon level is it possible?please...
Hi All, I need to send the attachments uploaded on a particular catalog task, as file attachments to the Approver. Can anyone please help me to identify the exact task attachment from the sys_attachment table? Any help would be appreciated. Thank you...
Hi I have a requirement if logged in user is member of specific group then I have a choice variable in catalog item with 2 options for eg: XYZ, and ABC . if the User is member of group A then I need to set a XYZ as a Default value or if user is membe...
