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Resolved! Hide Annotation on the change form

Hi I have a requirement to hide the annotation message that pops up in the change form under schedule tab stating: Planned start date and Planned end date are the requested change window This needs to be hidden if the type of the change is retrospe...

Adarsh T by Tera Contributor
  • 987 Views
  • 3 replies
  • 3 helpfuls

Error :Cannot convert null to an object

Hi Team,   Am facing one issue while converting Currency from MOP to EUR. I have checked : MOP Record is available in fx_currency_instance table. I am able to convert currency from other to EUR except MOP. Please find the below screenshot for your re...

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sainath3 by Mega Guru
  • 1522 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workflow Wait for condition is not working

i created to Wait for condition wait 4 task state change to Completed. but it is not working. Not able to find the issue. anyone can suggest ? 

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Community Alums by Community Alums  
  • 1264 Views
  • 4 replies
  • 2 helpfuls

Bulk changes to CI

I am looking to use the Bulk CI changes feature but I am unsure how the Proposed Change fields are supposed to be added to the change form.   Within the ServiceNow documentation it refers to how to configure CI changes and gives an example of how Pro...

Auto Capitalize Text

We have a requirement to auto capitalize text entered by IT staff when submitting a catalog item. We use integration hub and are using it to create AD groups from submission of a catalog item but to keep our standard of Active Directory we need the t...

Alex Cason by Tera Contributor
  • 1532 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to count the number of RITM records tagged to a request

Hi Team, I have a requirement, when the items are ordered using cart functionality  single request is created with multiple RITM records in such case I need to clear the 'Requested for' on request level. Is there any way i can count the number of RIT...

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Bindhu1 by Tera Contributor
  • 1337 Views
  • 12 replies
  • 4 helpfuls