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Resolved! child incidents are not closing with parent incident

Hi Experts, Good day! while closing the parent incident , all child incidents are not getting close automatically . but some are closing . i have  checked ootb business rule "update child incidents" i think its fine .    please help me in this .    T...

shweta5 by Giga Expert
  • 8274 Views
  • 10 replies
  • 3 helpfuls

Resolved! RITM Notification to Send to Assigned To from SCTASK

I have a notification on the sc_req_item table that when triggered needs to be sent the Assigned To from the SCTASK. I can't figure out how to achieve this for one specific notification and not all notifications.Thanks,AJ

TStark by Kilo Sage
  • 3061 Views
  • 10 replies
  • 3 helpfuls

Resolved! dynamically change priority field on basis of assignment group.

Hi everyone, I am trying to set default priority as P4 for a particular assignment group. And I am able to achieve(onsubmit client script) so but if i try to change that the priority in the next step it is not allowing me to do this. For example the ...

sarabjeet by Giga Expert
  • 3148 Views
  • 6 replies
  • 1 helpfuls

Attach Knowledge Articles to Additional Comments in SCTask

Hello, in sctasks, we want to be able to send end users links to articles through the additional comments field by using the 'attach knowledge results' functionality. We have checked many areas but cannot get it to work for sctasks. Is there somethin...

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DylanB by Tera Guru
  • 2276 Views
  • 10 replies
  • 0 helpfuls

Resolved! Append value using OnChange Client Script

We have a true/false flag called Apply Change Freeze'.If answer for 'Apply Change Freeze' is 'True' > Display 2 fields > "Select Dates" - a Date field & "Selected Dates" - a Single Line text OOB there is no utility for DATE field to store multiple va...

Shraddha17 by Tera Contributor
  • 1633 Views
  • 3 replies
  • 3 helpfuls

Resolved! Populate value on ritm and SCTask based on field value on request

Hi All,Field name : manufacturer checkbox is available on req , ritm and SCTask tables.On ritm and SCTask it is read-only. On request table it is editable  I'm having a requirement when a field (ex: manufacturer ) is selected on request table, then a...

Priyanka145 by Tera Contributor
  • 1328 Views
  • 5 replies
  • 0 helpfuls

Resolved! Power BI to Service Now

Hi, We are thinking of using Power BI as a reporting tool from Service Now. What I would like to know is: 1. What is the best way to form the connection between the 2 systems. Does a connector exist? 2. Anyone aware of any licencing restrictions? 3. ...

Resolved! How to retrieve value from an HTML Type Field

Hi All,Is anyone knows how to retrieve value from an HTML Type Field. I have a field on form 'long_description'  And I want to print only the text  from it.I tried this one   current.getValue('long_description');   but it print all the tag.Thank you....

Para5 by Tera Guru
  • 5162 Views
  • 7 replies
  • 3 helpfuls

Dynamic Role creation?

Hi All,i have a level field, depends on level is it possible to allocate the role dynamically without creating the group??i dont want to create a group and assign the role to group, i need to allocate the role depends upon level is it possible?please...

Srvs by Kilo Guru
  • 1908 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to Send attachments from Task in approval notification?

Hi All, I need to send the attachments uploaded on a particular catalog task, as file attachments to the Approver. Can anyone please help me to identify the exact task attachment from the sys_attachment table? Any help would be appreciated. Thank you...

Kalyani by Tera Contributor
  • 2650 Views
  • 8 replies
  • 3 helpfuls

Validate logged in User is member of Specific Group

Hi I have a requirement if logged in user is member of specific group then I have a choice variable in catalog item with 2 options for eg: XYZ, and ABC . if the User is member of group A then I need to set a XYZ as a Default value or if user is membe...