Hi! In our case, we had to clone an OOTB widget: Variable Summarizer
PART 1: CLONE THE WIDGET
After you clone the widget, update Body HTML template:
1. Look for these lines:
<label class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></label>
<div ng-if="!variable.multi_row">
2. Change them into:
<label ng-if="!variable.multi_row && variable.display_value != 'false'"
class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></label>
<div ng-if="!variable.multi_row && variable.display_value != 'false'">
3. Look for this line:
<div ng-if="variable.multi_row">
4. Add this code above the div in STEP3:
<label ng-if="variable.multi_row"
class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></label>
5. SAVE.
PART 2: UPDATE CONFIGURATION
Second half of the process is to update the widget used to render the variables in the portal.
1. Navigate to Standard Ticket > Standard Ticket configuration
2. Open the record for table: sc_req_item
3. In the Tab Configurations related list, open the record: Additional Details
4. In the Type field, change the value into: Custom
5. After STEP4, the field Widget will be displayed.
6. In Widget field, select the name of the widget cloned in PART1.
7. UPDATE/SAVE.
That's it! It should now hide the unchecked variables in the service portal.
For PART2, you can also refer to the attached file 🙂
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