Hint on a field is not showing on workspace

[Debasis Pati]

Hello All,
I have to show hint on fileds in workspace in native view the hints are showing but in workspace it is not showing.
I saw some articles and one kb and i have created those properties but no luck.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1006185

@Ankur Bawiskar can you please help here?

[Dr Atul - LNG]

Hi @Debasis Pati 

Known problem

The tooltip appears only for the accessibility-enabled user. We need to set the user preference (Enables accessibility in classic(glide.ui.accessibility) and Show help tips on forms(glide.ui.accessibility.accessible.tooltips) ) to true.

Related Problem: PRB1546069

[Debasis Pati]

Hello @Dr Atul - LNG ,

If you see the screenshot  i have already created the properties do i need to do something for each user for preference?

[Dr Atul - LNG · Accepted solution]

Try this:

[Ankur Bawiskar]

@Debasis Pati 

the KB you shared already had the answer for the accessibility settings

What didn't work for you?