Hint on a field is not showing on workspace

Debasis Pati · 4 hours ago

Hello All,
I have to show hint on fileds in workspace in native view the hints are showing but in workspace it is not showing.
I saw some articles and one kb and i have created those properties but no luck.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1006185

@Ankur Bawiskar can you please help here?

Dr Atul G- LNG · 4 hours ago

Try this:

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · 4 hours ago

Hi @Debasis Pati

Known problem

The tooltip appears only for the accessibility-enabled user. We need to set the user preference (Enables accessibility in classic(glide.ui.accessibility) and Show help tips on forms(glide.ui.accessibility.accessible.tooltips) ) to true.

Related Problem: PRB1546069

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Debasis Pati · 4 hours ago

Hello @Dr Atul G- LNG ,

If you see the screenshot i have already created the properties do i need to do something for each user for preference?

Dr Atul G- LNG · 4 hours ago

Try this:

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · 3 hours ago

@Debasis Pati

the KB you shared already had the answer for the accessibility settings

What didn't work for you?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader