Notification to multiple users

[Vamshi_ch123]

Hi all,

we have a requirement to send a single notification to more than 100 ppl from servicenow , right now when we try it, in recipient list email logs only 30-40 users are getting the notification

is there an option to enable it for more than 100 ppl

Thank you

[MaanasK]

Would it be possible to add all the users to a group, and then send the notification to this group.

[Vamshi_ch123]

we don't have user list in our DB, we have it in a separate spreadsheet maintained by our HD team and we import this data to our custom table fields

[ChallaR]

Hi @Vamshi_ch123 ,

please find the below step for sending notification to multiple users . i have attached few reference link for more information .  

Step‑by‑step recommendation for your exact setup (spreadsheet → custom table)

1. Short term (today):
• Add glide.email.smtp.max_recipients = 150 (or 200) in non‑prod, test, then move to prod if stable. [servicenow.com]
• Send your notification in two or three batches of ~100–150 recipients from the custom table.
2. Preferred medium term:
• Ask the HD team (or IT email admin) to create an M365 Distribution List (or use an existing group email) fed by their spreadsheet. Then point the ServiceNow notification to that single address. This is the most robust and compliant approach with O365’s limits. [community....eworks.com]
3. If you must stay inside ServiceNow for audience management:
• Create a sys_user_group like “HD Notifications – All” and populate members from your custom table during your import job; set a group email on the group. Send the notification to the group email only. (Fewer moving parts. Easy to audit.) Best‑practice notes for groups apply. [snowunderground.com]

Extra: Bell (UI) notifications vs Email

If part of your requirement is in‑platform (bell) notifications to >100 users, there’s a separate property glide.ui_notification.max_recipients that governs the bell recipient cap. (It’s read‑only in some builds; SNOW Support can adjust.) [servicenow.com]

please mark as correct and close the thread if this is helpfull .

Thanks,

Rithika.ch

[Mark Manders]

Check the glide.email.smtp.max_recipients property on your instance. The default is 100, but if that can be changed, so maybe it's limited. 

This is for 'to', by the way. If you are sending 'bcc' emails, you may need to do it in chunks, but that's not clear from your question. You can also check on the notification settings of the users. If they have their settings adjusted to not receive emails, the system doesn't add them.

It can also matter how you have configured it. If you are gathering the users through a flow which only returns a limited number of users, you have to adjust that. There are many things possible (and many possible causes) but with the limited information you share, it's guessing.