.How are incidents being created without mandatory fields filled out. Is there something

[heidiyablonski]

We just went live this past week so I'm a total newbie at this, please forgive my ignorane withh this.

I have an incident form that has fields set as mandatory but incidents are being created without the mandatory fields being populated

[drjohnchun]

There are various ways to make a field mandatory in ServiceNow, such as:

1. Client Script (client)
2. UI Policy (client)
3. Data Policy (server)
4. Business Rule (server)
5. Dictionary (server)

If a client-side (browser) technique is used (#1 or #2 above), the mandatory condition may not be enforced in certain cases (a Form View that doesn't have the field, editing in a List View, using a URL, Email Inbound Action, Web Service, etc.). On the other hand, if a server-side technique is used, it's always enforced (although there are ways to suppress them temporarily in some cases, for example, during data import).

It would be helpful to know which technique was used to make the fields mandatory. If making them mandatory is important, you may want to consider using a server-side technique.

Hope this helps.

Please feel free to connect, follow, mark helpful / answer, like, endorse.

John Chun, PhD PMP