Hello,
In the future, please give as much information as you can so that replies your question are more relevant.
This entire thing could have been resolved by simply naming the variable the same name as the field name on the produced record.
Example: if you create a variable on record producer called: caller_id and after submission of the record producer, an incident is created AND there's a field called: caller_id on it...then automatically the field is mapped to that incident field.
You wouldn't need script or business rule, etc. So if you're able to do that and name it the same name, then that's a recommended way to handle all this.
Please keep that in mind for the future.
Please mark reply as Helpful/Correct, if applicable. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
