How can I create a report to find keywords and sort by the date that keyword occurred?

Parkermatt91
Kilo Contributor

I am trying to develop a report to rack work performed by specific techs. Every tech has a unique tag that they include in a work note when they begin working on an incident which is able to be searched by keyword. However I have not found a way that I can add a condition to this to sort by the date that that work note occurred. The closest I have been able to find is the Updated/Updated by fields which are only the most recent, so it changes once someone else adds a work note.

2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

Hello @Parkermatt91,
Please refer to the below link:
https://www.servicenow.com/community/platform-analytics-forum/how-to-create-a-report-looking-for-key...

 

If it is helpful, mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas Shaik

This does not appear to address the problem as it does not allow me to narrow results to keywords that only occurred on a specific date or to even display an additional field which would indicate what date that keyword occurred on in order to sort by that field.