How can I enable "My Work" on Agent Workspace for users?

[kaz2]

Hi,

I have some users who should handle sc_task records which are assigned to them.
After I granted some roles, they can see their tasks from Lists page on Agent Workspace.

However, they can't see "My Work" section on home page like an administrator.

Does anyone help me to configure the workspace to show them their tasks?

[Pullela Sony]

My work will show the Tasks which are assigned to me from our groups 

Assigned to me will show the tasks from sc_task table which are assigned to current logged in user

If my response helps you please mark helpful

[kaz2]

Hi Sony,

I understood the way you described. But in my current case, the user doesn't have a permission to access to the task table, so it doesn't work.

Thanks to your advice, I can organize the knowledge for the list presentation in the agent workspace.

[kaz2]

What I'd like to do most is to show 'My Work' widget in the landing page even the user is not an administrator.

I found the difference in the landing pages for the users and administrators in UI.

And I also found how to switch these pages.

There are the records for the landing pages in sys_ux_custom_content_root_elem table.

I added my own role, task_worker in UX Element page permissions for Incident Overview.

Then finally the non-administrative user can see the landing page with My Work section.

However it seems the user needs the permission to access not only the sc_task table but task table. I need to think more. But my first question is clear.