Is an email address a requirement (on sys_user) for the user to appear in a variable drop down menu?

[Kim5]

We have a New Hire Order Guide.
Managers are asked to complete the form prior to the new hire's start date. In this case, start date is ~1mo out.
Manager could not find user in Requested For variable drop down list. User is listed as active in sys_user. No special filter on Requested For variable, only User = Active.
Our users are sync'd from Workday. Workday did not have an email listed for this new user (amongst many other missing fields like cost center, etc - to be completed).
The user record in SNOW only included what was sent from the Workday record: User ID, Name, First/Last Name, Employee Type, and Employee #.
When I added email address into Workday, email address sync'd to sys_user 15 mins later.
User then appeared in Requested For drop down on New Hire Order Guide. This tells me it's a requirement, but I wonder if I can make it so it's not.
Ideally, we'd like the User to appear in the drop down as soon as the Hire event in Workday is complete (+15 mins for it to sync to SNOW) regardless of any other data fields like email b/c sometimes it can take weeks to complete all user data on the Workday side.

[OlaN · Accepted solution]

Hi,

Did some testing on this, and my conclusion, No, email is not required for a user to show in either a Catalog item or an Order guide.

You might need to double check your reference qualifiers on that variable.

[Kim5]

Thanks, OlaN. I just checked and it's because I had Active = True AND Email does not contain @xxxx.com. I changed it to OR and the user without email displayed in the list. Pretty obvious change I should have tried before writing this article 😞 Thanks for your help!

[Charles Louis1]

Hi,

Email address is not any mandatory thing to be for it to appear in the dropdown the user show be present in the dropdown regardless of if he has a email address or no. you can check the filter of the requested for dropdown if it has any filter such as email is not empty. you can check the below image it working fine.

Reference for user field:

[Kim5]

Thank you for your time and help, Charles! I updated my conditions (I had Active = True AND Email does not contain @xxxx.com, but changed it to OR) and it's working now.