How can I populate Configuration Item based on Caller

[Sylvain L]

Hello, how can I auto populate the Configuration Item field based on the Caller's configurations items?

Is there a simple way to achieve this?

[Murthy Ch]

@Sylvain L 

Can you please explain more on your requirement?

How you want to auto populate with some screenshots?

Thanks,

Murthy

[Ankur Bawiskar · Accepted solution]

Hi,

remember there can be more than 1 Ci assigned to Caller.

why not use advanced ref qualifier and filter the CIs

javascript:'assigned_to=' + current.caller_id;

If you still require then you can use onChange + GlideAjax on Caller field

GlideAjax Example Cheat Sheet

Regards
Ankur

[Sylvain L]

Hi Ankur, 

The javascript seems to work after a few modifications in the dictionary.

There was a value in dependent field which I deleted. I also set the dictionary overrides for incident and incident_task to false.

I don't know if you have to do this for the script to work oob, but I'm taking over the work of someone else.

Thanks for your answer!