How can I print out the message in the system log and in the requested item?

[John242]

Hello,

I am new to ServiceNow, and I am trying to solve this task. So far, everything is going well the only point I cannot implement.

The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the user> has ordered more  <phone or tablet> for server <server name>". It should be written also in the Work Notes field of the Requested Item. Set the state of the RITM to Closed complete after writing the messages in the previous step.

[Prasad Dhumal]

Hello John

To add work notes via script, you can use below syntax:(you can use run script in workflow to add this)

current.work_notes = "User <name of the user> has ordered more  <phone or tablet> for server <server name>"

To add system log, you can refer below syntax:

gs.log('User <name of the user> has ordered more  <phone or tablet> for server <server name>');

for <name of the user>, <phone or tablet>, <server name> use backend names of fields to add.

you can configure it by concating your string like below: 

current.work_notes = 'User'+userBackendFieldName+' has ordered more'+ 'phoneortabletBackendFieldName+' for server'+BackendFieldNameservername

[John242]

Hello Prasad,

Thank you for your suggestion. I have a question though how can I receive their backend names? I mean I know the variable name usually is in design form. Is it the same for the backend part?

[Prasad Dhumal]

You can track down the backend names of variables by following ways:

1 way)

Go to maintain items > open catalog item > variables

way 2)

Right Click on variable on form > Configure Variable

The script I provided above is to access FIELDS. 

In your case you have variables so please use below syntax to access variable in workflow:

current.variables.variable_name

Your script will look like this:

current.work_notes = 'User'+ current.variables.variable_name +' has ordered more'+ 'current.variables.variable_name+' for server'+current.variables.variable_name

[John242]

Okay, so first I try to test the workflow with the new string which I created for the requested item, and it does not work yet.

I am attaching some screenshots for a better grasp of my issue.

workflow

catalogue item

request 

requested item