How can I print out the message in the system log and in the requested item?

John242
Giga Contributor

Hello,

I am new to ServiceNow, and I am trying to solve this task. So far, everything is going well the only point I cannot implement.


The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the user> has ordered more  <phone or tablet> for server <server name>". It should be written also in the Work Notes field of the Requested Item. Set the state of the RITM to Closed complete after writing the messages in the previous step.

1 ACCEPTED SOLUTION

shloke04
Kilo Patron

Hi John,

Glad to connect and your issue was Resolved. Please mark my answer as correct and close this thread.

Same as below thread:

https://community.servicenow.com/community?id=community_question&sys_id=d9d6c24d1bf40d94d01143f6fe4bcbeb

 

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

12 REPLIES 12

Sorry John its 3.30AM in India but tomorrow at 11 IST I will login.

If you are comfortable then mail me we will connect for it.

prasad.dhumal19971@gmail.com

Tomorrow, I will be on a flight. What about Monday? I will email you.

Thank you for your help much appreciated!  :). 

 

shloke04
Kilo Patron

Hi John,

Glad to connect and your issue was Resolved. Please mark my answer as correct and close this thread.

Same as below thread:

https://community.servicenow.com/community?id=community_question&sys_id=d9d6c24d1bf40d94d01143f6fe4bcbeb

 

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke