How can I print out the message in the system log and in the requested item?

John242 · ‎01-01-2022

Hello,

I am new to ServiceNow, and I am trying to solve this task. So far, everything is going well the only point I cannot implement.

The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the user> has ordered more <phone or tablet> for server <server name>". It should be written also in the Work Notes field of the Requested Item. Set the state of the RITM to Closed complete after writing the messages in the previous step.

shloke04 · ‎01-04-2022

Hi John,

Glad to connect and your issue was Resolved. Please mark my answer as correct and close this thread.

Same as below thread:

https://community.servicenow.com/community?id=community_question&sys_id=d9d6c24d1bf40d94d01143f6fe4bcbeb

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Prasad Dhumal · ‎01-01-2022

You added current.u_string_1 = " " in run script;

add this:

current.work_notes = "User <name of the user> has ordered more  <phone or tablet> for server <server name>"

John242 · ‎01-01-2022

Okay, I am just chaing to see if it works for the work_notes.

John242 · ‎01-01-2022

I changed and I see no message at all in the work_notes.

Prasad Dhumal · ‎01-01-2022

I tried this on my PDI and it worked find below screenshot where in Activities, Work note is added

John242 · ‎01-01-2022

Prasad, may I ask you if I could have a phone call with you through Gmail or a social network you find convenient? I think would be much faster to identify the issue. Sorry, I am new to ServiceNow and need to solve this question as soon as possible.

Let me know if this is possible for you.