How can I set an user to never locks

[Ivan Moreno]

Hello Team,

I need to know how I can set an user in servicenow to a value that never locks, its because this user is implemented in a web service and when is its locked the services can not be consumed by final users. So I need to set it to that value or something tha allow it to unlock itself.

Can you assist me please?

[Aman Kumar S]

How do you identify a user that is an integration user, I hope "Web service access only" field.

You can have a BR, where condition could be Locked out changes to true and Web service access only is true.

and in the set field value section, you can set abort action checkbox as true.

It will prevent the users from getting locked out

[Arav]

Hi,

In general, Business Rule "Lock Out Inactive Users" is responsible for locking users out and runs when active changes to false.

Do you have a situation where the system account used for web services is getting deactivated ? If so, you may want to check why that is happening and address it accordingly. Alternatively, you can change the BR above to exclude certain users. Hope that helps.

Thanks,

Arav