How can I set up a Survey reminder?

Allison3 · ‎03-16-2018

I'm needing to setup a reminder email for users when the survey expires the next day. I have read through the community and setup what I think I need but it's still not working.

I have a Event setup called task.send_survey_reminder

I then have an email notification setup to send when the event is fired. I have surveys that are set to expire tomorrow but the email is not going out. I checked the event log and I don't see it. What am I missing?

Tim Deniston · ‎03-16-2018

You need to query for any surveys that have not yet been completed. To do that, use GlideRecord. Something like this:

var survey = new GlideRecord('asmt_assessment_instance');
survey.addEncodedQuery('state=ready^due_dateONTomorrow@javascript:gs.beginningOfTomorrow()@javascript:gs.endOfTomorrow()^userISNOTEMPTY');
survey.setLimit(1); //limiting the query to just one record
survey.query();

while (survey.next()) {
	gs.eventQueue('task.send_survey_reminder', survey);
}

View solution in original post

Tim Deniston · ‎03-16-2018

As long as you have created a record in the Event Registration, it's registered. You have that one taken care of. 🙂

User657338 · ‎09-02-2020

Good Morning,

I have tried this solution and it is not creating a notification or event log entry.

Here are the items that I have created:

Event Registry

Scheduled Job

Notification

Any thought on where I am going wrong.

Thank you

Jeff