How can we relate incidents in ServiceNow?

[evalundgren]

We can have many users registering an incident for the same reason. Is there some way we can relate them in Servicenow?

[Michael Fry1 · Accepted solution]

Servicenow as Parent / Child relationship. wiki:   http://wiki.servicenow.com/index.php?title=Many_to_Many_Task_Relations#gsc.tab=0

Once you define a Parent Incident, all additional Incidents can be classified as a Child incident. When the Parent is Resolve, all Children are resolved.

[evalundgren]

Thanks a lot this will help us a great deal!

[Michael Fry1]

Add the Parent Incident field to your Incident form. Then add the Child Incidents Related List to the form as well. There is a business rule named Update Child Incidents that copies comments from Parent to Child incident or resolves Child incidents.