How can you update the look-n-feel of the Service Catalog?

[robertlankford]

Our service catalog has UI elements that just look ... old.  The Item Ordering Widget, for instance, doesn't float correctly and the buttons on it are old/out of date table html elements with images embedded vs modern UI 16 button elements.

Where is this information stored?  How can I begin to figure out what needs updated and then begin the process of updating it?

/completely new to ServiceNow, btw, as if you couldn't tell by the question!  🙂

[Mwatkins]

What happens if you set it false? After you do, log out and back in.

[robertlankford]

Oh, and for the record, I did try cycling the value through false back to true to see if that helped.

[Mwatkins]

Hm... the property being set to "true" should mean using the new layout. What happens if you re-run the fix script, fix_sc_layout.xml? Find it in "System Preference > Fix Scripts" module then right+click the title from the list and select "Run Fix Script".

Actually, before you do that, can you give me a screenshot of the following link:

yourinstance.service-now.com/sys_metadata_list.do?sysparm_query=sys_idIN742a59150a0a0b03001337c345583d8baf8ce6720a0a0b1200cae8c84a25bb98,8c012cf20a0a0b2400e8cb630e37eddf,9ce4bb30d7212100f2d224837e61033c,770989b10a0a0b0800b1333d892e2cdd,7259c663d7222100f2d224837e610367,3472af410a0a0aa700c6948c65a1e761,346e9ef10a0a0aa7004b1a7011746bc0,5f5b0d9d0a0a0b030017d906de006b1d,988e5075c0a80027004c16fe098e17c1,7731be740a0a0b0800956cf8f9539f0d,98994abcc0a800270045342cbcf2e25e,6383c75c0a0a0b2d00e934ac988bc484

[robertlankford]

Thanks again for the response!   They really are quite appreciated.

Here's the screenshot:

[Mwatkins · Accepted solution]

Ok. It's definitely not the problem I was thinking then. I think you'd better open on Incident in HI so they can log in and see more about how your system is configured. Sorry!