Hi guys , State choice = Closed should be hidden from the form if State = new, for Change Tasks for that I have written on load client script : function onLoad() { //Type appropriate comment here, and begin script below g_form.addOption('state'...
I have created a checkbox variable (Delivery Confirmation) in MRVS, my business requirement is to change the value of true to "Recebido" and false to "Não Recebido".
Hello,We have requirement that a manager can Approve, reject or return the requested claim to the Employee for editing purpose. But we are facing some issues in terms of Returning the claim for editing purpose:-NOTE:- the claim request is a record in...
Hello experts,We were tasked with removing one of the state in the problem record. So what will happen is they want to hide that state and skipped to the next process. Does anyone of you have any experience on this task?Unfortunately just making the ...
Hi Team, The below script working in background but not working in script include Background script: var country_sysids = ['c538b7111b121100763d91eebc0713ec', '4538b7111b121100763d91eebc0713ea']; gs.log('the normal country status ='+country_s...
Hey all! I'm trying to see if I can use records in the value part of GlideRecord's addQuery() function. I already know I can do something like addQuery("column_name", integer) or addQuery("column_name", "string"), but there are some columns where the...
I have a screenshot stored within one table in ServiceNow. Whenever a incident is proposed to a major incident, I want to attach that screenshot automatically in that custom field, in the incident form.
Hi everyone,We are facing an issue where users with the snc_internal role are not able to see the logo and other images included in our email templates. The images are stored as attachments in serviceNow. The users do have access to the related table...
Hi Team, I have a query, In the "sc_req_item" table we have a field called "catalog", Want to know what the use and purpose of the field and it is was read-only, and it was not available on the form level. It was there in the list view. Please let me...
Hello All, We are configuring Dynamic content to show the text on dashboard by fetching text from the article body but it is showing html tags as well. Please help me to remove the those html tags from text.
I am having trouble with a catalog item reference qualifier with three different conditions.The desired returned results are:1. Apple Mac assets assigned to the requested for user that are 4 years old or more2. Windows assets assigned to the requeste...
Hello, Looking for the location to modify an order guide. I would like to remove the highlighted field. Any help is greatly appreciated
Hi, I want to do some changes on this ui page so have cloned the case_creation ui page but still the not able to edit due to "This item is read-only based on its protection policy."Can anyone please help on this how to edit this ui page, It will be u...
Hi All,I have a requirement to track the origin of knowledge article views dynamically in the kb_use table.Key aspects of the requirement:The origin should include every possible location (e.g., Virtual Agent, Workspaces, HRSS My IT, Now Mobile, etc....
What role is required to access Major Incident Management Configuration (/now/sow-admin/major-incident-management)on Service Operations Workspace Admin Center?