change enablement ready state isse
we have created change in service now and after the approval the change enablement ready is showing true after reset to new showing change enablement is true but os should be false is there any solution?
Forum Posts
Coding help needed - Assignment Group / Assigned To
Hello, I am new to ServiceNow with little coding experience. I have put my query into CoPilot and also looked through community posts, but don't see my specific situation. I have a form called Service Desk Request. This request form is currently us...
How can i restrict the access of incidents specific assigned to group xyz only to it's group members
Hi, I have requirement if incident assignment group is "XYZ" security checkbox is true. Then only part of the assignment group member incident ticket should visible. Other team should not have access to view these tickets. Thanks in advance.
Report - Pivot table closed tickets per week for each tech
I am trying to create a pivot table report that shows me how many tickets each of my techs closed per week. It would include RITM (sc_req_item), INC (incident), and CHG *change_request) Any advice? Thank you, James
The tab "Knowledge base cannot be loaded" is not visible
Dear experts,Since upgrading to Xanadu, the tab "Knowledge base's cannot be loaded" is not appearing. If anyone knows how to make it appear or why it is not appearing, please let me know.I would be happy if you could teach me various things.
ServiceNow is not taking account of daylight savings time settings and displaying UTC
Hello Everyone,Kindly help on the daylight saving settings in ServiceNow, It is showing UTC time but user's time zone is GMT/BST. Thank you very much for your response in advance! Thanks,Audumbar
Can we edit logo in the screenshot image in the portal page???
Hi , We have some documents in PDF formats using in Service Portal, we have old company logo in the documents. Now, we need to change the old company logo to new branded logo?? Any idea how to do that? Thanks,
background script for changing the author of multiple KB Articles
Hi Team, Could any one help me with the background script for changing the author of the multiple KB articles . that Update All method is not working for me don't know why
Resolved! SLA Not getting attached
Hi .. there is a SLA definition (Attached) at sc_req_item table level. There are not restrictions to which RITM's to associate the SLA. However, the SLA is not getting attached to ALL RITMs. Some catalog items are not getting any SLA's, though RITM g...
Field values are setting to empty
We have configured DevOps integration with servicenow. when story is created in SN after few seconds few field values updating to empty. can anyone suggest what will be issue
Resolved! How we can select record in ATF servicenow by checkbox in list ?
I'm creating a problem and then I'm adding a incident into it from incident section. I'm getting list of incidents and i wanted to click on any of the checkbox related to any incident. Please tell me how to select record in ATF servicenow by checkbox...
Resolved! How to show survey results with comments when referencing the asmt_metric_results table
Hello all,I currently have a customer satisfaction report which points the Metric results table. I have most of the fields I require, however, how do I get the comments field added into this report?The below columns is what I have to show me the Task...
Resolved! OOTB flow for Catalog Items
Is there an out-of-the-box (OOTB) workflow for ServiceNow catalog items — even a basic one — that I can use as a starting point to customize?I’m looking for something that covers the following flow:A request is submittedA Requested Item (RITM) is aut...
Blank Record Appearing in ESC Portal Search Results for Specific Users
Hi Expert, Question: On the ESC portal, when I search for the catalog item "Deploy DML" while impersonating specific user (e.g., Tony Stark), I’m getting a blank record in the results (refer below image). issue/my findings: When I opened the blank ...
Team Performance Metrics Report Creation: Develop a 'Team Performance Metrics' report.
* Team Performance Metrics Report Creation: Develop a 'Team Performance Metrics' report. This report needs to track key performance indicators (KPIs) such as team resolution rates, the number of Vulnerability Investigation Tickets (VITs) closed, and ...
