Resolved! approve request from iPhone
I got a ticket "I am application owner, I need to approve release and change request, can I approve them on my iPhone? Both Safari browser or App are fine."any comments?
Forum Posts
Resolved! ServiceNow OOB Workspace question
Hello Experts,Quick question. Is "Asset Workspace" OOB for ServiceNow instance or it requires some plugin/license?I requested on PDI [Xanadu] version and I see it has that already. Please advise. Thanks,Rajan
Attachment version renaming
While uploading a attachment in submission record if a attachment is already there and a same named attachement is getting attached it should rename the new attached document as a version.For example Test.txt is there again if i attach Test.txt it sh...
Business Rule not working on Agent Workspace
Hi All, I was working on the Agent Workspace and I have the following issue: The Business rules for the Incidents to set status based on the next step is not working as expected. The next step function is defined in the custom table. The values are f...
Change management Approval workflow
A Normal Change is sent for approval first to a Business Sponsor. Once they have approved, approval then requested from the Technical group. Once they have approved, approval is then requested from the Change Authority
Change management Workflow
As a Change Manager, preventing a person from performing more than one role in the Change workflow is crucial for ensuring that the right stakeholders are involved and that approvals are given by different individuals, maintaining proper separation o...
Resolved! Catalog variable drop down list value.
I have a catalog item drop down variable for example xyz which has 6 values a,b,c,d,e,f. I have another catalog item variable for example abc which has 2 values for example low and high. The requirement is if abc value is selected as low then on the ...
Resolved! Variable attributes
Hi All,I have created a catalog variable which refers to requested item table and set the simple reference qualifier as state is closed complete and catalog item is 'abc'. In addition need to display the column opened, requested for and 'select busin...
Account Recovery Setup Issues- Steps 2 &3 missing
Hi All, Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've c...
Select Box Variable in Flow Designer
I have a catalog item with Select Box variable. When RITM is created, a record gets created in custom table with "Create Record" activity in flow designer. Am getting all type of values from variables in custom table record but not from Select Box ty...
problem record
my requirement is InActive problem ticket , i am not able to link the incident , problem and change management, how to doing thiis?
Importing DL from a web service
Hi all, I have a web service and my requirement is to bring out the DL from that. I am new to this webservice and my TL also gave a power shell script. I have no idea where to start and where to end it. Please I need ur guidance on doing this.
caller information
how to configure this one in dev instance?WhatColleagues logging tickets against affected CIs should be notified by the tech bot that a major incident is underway, and the bot should complete the ticket on their behalf. WhyNeeded by service desk due ...
Reorder the widgets in my team and my team work in service operation workspace
Hello Community! I need to rearrange the widgets in my team and my team work in service operation workspace. How to do this? Please help!
Surveys
Hi,I created a survey definition with Assessment duration to 14 days and schedule period Only once. In the trigger conditions, I gave repeat interval as "0".Once the conditions of the survey are triggered, I could see that the instance is getting cre...
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