How to enable "maintenance mode banner" on ServiceNow instance?

dpopov
Kilo Contributor

‎11-13-2017 01:03 PM

HI there,

we're using Service-Now instance as   Customer Support portal, and would like to have UI not accessible for any user (except admin) for a period of maintenance.

Ideally, we would like to show all users banner with a redirect link (or just message) telling them that Instance is not accessible at this time.

But all admin should still be able to login to the instance.

Is there a a simple way to enable such a mode?

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Amruta12
Tera Contributor

‎01-13-2019 12:42 PM

Did you find any solution for this?

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sachin_namjoshi
Kilo Patron
Kilo Patron
In response to Amruta12

‎01-13-2019 05:33 PM

You can disable SSO so that end users can't access your instance during maintenance mode.

Admins can still access your instance via side_door during maintenance mode.

 

Regards,

Sachin

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Amruta12
Tera Contributor
In response to sachin_namjoshi

‎01-15-2019 11:00 PM

Hi Sachin

 

Disabling SSO is making the instance URL go in loop (it keeps refreshing). We would like to redirect users to a page with meaningful maintenance message.

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sachin_namjoshi
Kilo Patron
Kilo Patron
In response to Amruta12

‎01-16-2019 10:16 AM

You need to configure your login installation exit for redirecting users with meaningful maintenance mode banner.

 

 

 

https://www.servicenowguru.com/system-definition/custom-login-validation-installation-exits/

 

Regards,

Sachin

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