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Resolved! Change Variable Question based on Condition in Catalog Item

Is it possible to change the question value based on condition? For example, we've a catalog item wherein multiple variables available like:-service provider(multiple choice[a,b,c,d]).-request type(multiple choice--[x,y]).-account number(single line ...

Resolved! Creating knowledge from a change

I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance

snadmin123 by Mega Expert
  • 2593 Views
  • 4 replies
  • 1 helpfuls

Display UI action even if list has no records

Hi All, I created a UI action , when we click on it it opens a dialog box which shows list of records based on query filter.When list is not empty, then other two UI actions "X" and "Y" are visible at the bottom of that popupbut when list is empty or...

Veronica11 by Tera Contributor
  • 474 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is there a way to get SLA Breakdowns to work with past SLA data?

I'm looking to use SLA Breakdowns on thousands of old records with older SLAs (all with metrics, etc., tracking assignment), but I can't figure out how to populate SLA Breakdowns with that old data. Is that even possible? Or do they only work with fu...

User/ group based on Home page

Hello Experts,It is possible We want to achieve one of the workspace page as home page for particular user/groups.remaining users log in home page is as usual.I have created a new user preference. Name - my_home_navigation_page.system - truevalue- "U...

Move steps in flow designer

I'm trying to rearrange the steps in my flow but it's not allowing me to move it.  It highlights my selection and when I drop it does nothing.  All I see is a javascript:void(0) on the screen.  What am I doing wrong? 

jaubert by Tera Guru
  • 1191 Views
  • 3 replies
  • 0 helpfuls

Default view not ticked

I spend most of my time in change management and I find that towards the end of the day when I open a change, the view is incorrect. If I go to the view submenu, Default view isn't ticked, in fact no item is ticked. If I select Default view then it w...

Community Alums by Community Alums  
  • 495 Views
  • 5 replies
  • 3 helpfuls

Resolved! RITM Calculate Total Cost

Hi all, Looking for a way to calculate the total cost on a RITM record.  Quantity and price are OOB fields, but I have added a total cost field (u_total_cost).  Simple multiplication needed:  quantity x price = total cost.   I can't believe this isn'...

smithro by Tera Guru
  • 696 Views
  • 3 replies
  • 0 helpfuls

Resolved! Contract management - Expense Lines

Hi, I am learning about Contract Management and i was wondering what is the difference between Contract Expense Lines related list and Contract Rate card Expense line related list ?What are the uses cases when we should use rate card expense line and...

Expense line 2.PNG Expense line 1.PNG
Nico12 by Mega Sage
  • 1097 Views
  • 1 replies
  • 2 helpfuls

Make some fields invisible in reporting filter

When we go to All>reports>create New, when we give source type as "table" and data source as "sys_user", When we click on filter icon, In that filter need to make some fields visible to L1 group and L2 group only, Can anyone help me on this with step...