Hi All, I have written a workflow script and it doesn't seem to work as per the design. Requirement : On a catalog request there are several checkboxes which the user chooses and rehire is one of the option. So when the user selects rehire on the ca...
Hello, ive a service catalog page and some items to order, once user user click on the submit, it shows the error as given in the question. i check the console the following error shows up.[SCRIPT:EXEC] Error while running Client Script "total amount...
Hello All, I can't find the System Diagnostics page in our developer, Test and Production instances.Our instances are in Utah and Washington.Generally, if we navigate to System Diagnostics it will show like in the below screenshot.but in our instance...
Hi, I have a requirement, created a scheduled jobs to trigger an event and that's sends a notification to the manger it is working fine but now i need to add a logic that the notification need to send to requestor's manager if requestor manager is ac...
Hi, I accidentally clicked create new problem ticket and the problem ticket form got opened and I came back without doing anything . Will the problem ticket is created or not?please can someone help me with this
How Can I Update Dev Instance to re-add color and banner indicating it is Dev instance . It is next experience instance. Provide the proper solution for it Thank You!Hitesh Ramba
1.I want more details about service now Suit certification , What is the use of it and would like to know about importance of it.2. The difference between Suit certification , micro certification and main certification of service now. Please explain ...
Hi, I have added KB articles manually as grid container in my widget in service portal page. I have asked to create a button to add more articles as different tiles in the container and show a pop-up when "add more" button is clicked. That pop-up sho...
How does Planned start date and planned end date work in sprint or story table? Why it populates current date and time always in both fields? Since we have actual start and end date, so what is role of this plan dates?
Hi Everyone, I am trying to understand how the relation b/w sys_user, sys_user_role and sys_user_has_role tables is configured. I have to implement the same related list setup but unable to do so.On sys_user table, open a user profile, we can see a r...
Hii all,I have to remove some specified users from the all itil groups .Also please note for each user which group they are part of before we remove them from groups, so that in future if needed we can add them back in those groups.Please tell the ap...
Hello, We have a requirement to create a workflow ( not flow in flow designer ) to trigger approval to different groups based on the value the user selects in a dropdown variable on the catalog item. We have a catalog item with a variable called "Dep...
Hi Everyone, How to hide 'Estimated Delivery' field in 'SC Order Status V2' widget for particular catalog items? Kindly suggest me. Thank you.
I have created multiple RITM through flow designer and want to attach same flow for each RITM.we have Code snippet option of flow designer ,how to use that to attach same flow for every RITM.
How to Call one flow on multiple RITM using scripthave requirement to convert workflow to flow designer where we are using below script to call workflow again on recently created RITM.how to use such script on flow designer?--------------------------...
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