Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) { gr.setValue('incident_state', '...
What is the difference between Assignment Data Lookup and Assignment Rules? I have created Rule and Data Lookup both for same category "Hardware". But it's conflicting with each other and I wan to know why it is conflicting? 1) Created Data Lookup: ...
Need help finding or creating reports on multiple RITMs linked to a single REQ.We have 10000 RITMs, and we need to figure out how many RITMs are linked to each REQ.Any script or report would help. Thanks
Dear Community Members, We have different service catalogs and each catalog has different catalog items. Is there a way to restrict ITIL users for accessing other catalog items? For example, VPN Support Program Group Should see only VPN Catalog Incid...
How to change the sequence of Workspace Drop-Down Options in Unified Navigation Menus [Washington Release]. PFA for more Info. Thank You.
Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...
Hi Greetings!We have a customized portal and when I go to Service portal and open my requests tab. In the already raised request form the attachment paper clip icon is not visible on portal, please help with this fix.Thanks
Hello All, Like i have to show only 6 months dates in End date variable in portal when the user selects the end date. EXample : If user click on that end date picker today may month then after sex months means october month only then other months it ...
i have one UI action created and after click on the client option checkbox ,the UI action is unable to view from the portal what is the reason?
Hi All I am trying to establish a database view on incident and question answer table that connects the incident table with the template questions table.Tables=Question Answers and IncidentConnect Template Answer to Incident However i want all where...
Hi All, I have a requirement to add a condition in the Reply Inbound action if To or CC is caller then add email body in additional comment. Here is my script:(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email...
Hello All, We are getting errors in Import Set Transform History.in cmdb_ci_appl table we can see duplicate records with same name and in cmdb_rel_ci table also having duplicates with same parent and child.Currently there is no Rule exists on cmdb_re...
I am working on a record producer and was trying to use the lookup select box to autopopulate the caller's emp# field on the form. for some reason i only get the sysid show up. the field on the user table is a string field. . Any tips on getting this...
Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...
Hi Team, I have written below script in background script the purpose of the script is Group incidents by assigned to and list only grouped records where the assigned to have more than one record. The error i am getting is invalid return var agg = ne...
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