Resolved! I have Scheduled a ATF test suite which will run daily but it is not running as expcted.
Hi,I have Scheduled a ATF test suite which will run daily but it is not running as expected. please find the below screenshots for reference.
Forum Posts
Resolved! Form not submiiting at 1st time in portal
Hello @Sagar Pagar I have followed this artical bellow and its working as expected but when user submit the request at 1st time it is not submitting and agian if the user click on that submit button it will submitting . could you please help me on t...
How to add a Note message under Add Attachment
Hi All, Can someone please help me on the below requirement. How to add the Note message under the Add Attachment.I want to add this message " Request will be rejected if the documents are not uploaded" under the add attachment. Thank you
trigger approvals based on variable
Hi,i'm using a MRVS and a variable in that needs to be used for approval, i'm doing this through a workflow. the below script is being used: but the approvals are not triggering. when i checked through run script it is giving the exact value. Please ...
Resolved! uable to update field with dynamic value as it is Choice field.
Hello Team, How to update choice field dynamically, when i try to use below syntax it is creating duplicate record. current.setValue(FieldName, displayName);please suggest me here Thanks.
How to sent an email from the script ?
Hi, I have a problem, cause I'm trying to sent an email from the script and it is not working. Look, I have a table and I have a group of users which have to create a record once per week. based on this table record I want to sent a remind notificati...
Redirection in Portal
Hi All,We have a scoped app table records which users open in form view in portal. They can only see "save" button in portal and clicking on it will stay on same form. How can we redirect to new page after clicking save? Thanks!
Change Management Add Level approval on different state
Dear Expert,I am currently exploring the change management module and would like to add another level of approval to workflows in different states before implementation in production. Here is the use case I would like to address: When the Change sta...
Add link UI action
Hello,Can anyone tell me how I would go about creating a UI Action on the incident form called "Add link"This will open a pop up which has the following fields,"comment" (free text)"URL" (string)"URL Title" (String)"Note type" (choice: Comment or wor...
Catalog Data Lookup Definitions not working. What am I doing wrong
I have a Catalog Data Lookup Definitions on my custom table. I simply want the end user to select a name and for the Catalog Data Lookup Definition to auto populate the division. I more focused on these two records. I recently modified them. The nam...
Calculate MTTR for Interaction table
Hello, We are utilizing Interactions (IMS) and Walk-up Appointments (WUA) for automated work distribution. Example:- User contacts L1 support for an issue, L1 support cannot resolve- User is prompted to create an Appointment for L2 support- User crea...
Resolved! Which is the best practice about ACL, creating new one or edit existing one?
Hi all, I'm trying to create a custom role base ACL on existing tables such as 'incident'. I want to know which is the best practice creating new one or edit existing one? And are there any preferred ACL rules based on role? Thnaks,
Directing inbound emails to correct ticket type
All, We are a relatively small service desk team that have recently implemented SN ITSM. At the moment allows users to send 'tickets' via email. We have a service portal, and actively encourage users to log INC and REQs/Catalog Items through this, bu...
Resolved! How to get logged In user Time zone not user preference Time Zone.
Hi, How to get logged In user Time zone not from user preference Time Zone.I have user this method - var time = new Date(); It was showing user Time zone. please find below screenshot. But I only want Time zone. How can we achieve this ? Thank in ...
UI - Action not working in workspace
Hi All,I have created a UI action on the Alert form, where it is working as expected. When I click it, it redirects to the page I need. However, when I open the same alert in the workspace, the button does not redirect to the URL and no action is bee...
