How do I change the auto-generated message when I create a new incident.

[JinTK]

I am trying to figure out how to change the message that appears whenever a new record is inserted into the Incidents table using the ServiceNow Portal. Can someone please assist with this?

[Deepak Shaerma · Accepted solution]

Hi @JinTK 

1. Identify the Catalog Item:

- Navigate to Service Catalog > Catalog Definitions > Maintain Items in the application navigator.

- Identify and open the catalog item for which you wish to change the notification message.

2. Locate the Submit Script:

- Catalog items have catalog client scripts or UI policies associated with them. These scripts manage what happens when the item is submitted.

- Navigate to the Related Links section of the catalog item form and look at the existing catalog client scripts associated with the item