How do I delete a on-call schedule?

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clarkchong
Kilo Contributor

‎09-06-2017 07:45 AM

Is there a way to remove/delete an on-call schedule that I have setup? It seems there is no option to do that

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Chuck Tomasi
Tera Patron
In response to clarkchong

‎10-02-2017 05:59 AM

Hi Clark,



You can disable the rota. In Jakarta, I went to the calendar, right clicked on the rota and chose the Action Edit Rota.


find_real_file.png



The resulting popup has an Active check flag.



find_real_file.png



To do this, you'll need one of the following roles (not sure which without further digging), roster_admin, rota_admin, rota_manager


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Michael Ritchie
ServiceNow Employee
ServiceNow Employee
In response to Chuck Tomasi

‎10-02-2017 06:48 AM

Here is a breakdown of the roles and how to delegate them:


https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/user_administration/re...



A user with the rota_manager role can edit the rota's active flag for his/her groups.


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Chuck Tomasi
Tera Patron
In response to Chuck Tomasi

‎10-02-2017 08:08 AM

Hi Clark,



If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.



If you are viewing this from the community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View.



Thank you


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