I'm searching in the top search bar so that either incident or tasks are returned. *g_law resulted in 0 hits, which may be correct, but I cannot verify. SCCM/Rich results is 1 hit, *SCCM/Rich results in 91 hits. MFP_ results in 551 hits, *MFP_ results in 0 hits. So it seems "special character, depends on which character, and I did specifically ask about the underscore.
Trying to find a ticket that should result in a hit, I tried *_, which resulted in 0 hits.
I gave up looking and entered a new INC in the test system.
Short Description: this ticket has the keyword g_law
Description: this ticket has the keyword g_law
using the top search bar, 0 results for *g_law
I would say the * works in the global search for some special characters, but not the underscore.
A filter on all incidents, keywords are *g_law
resulted in
Your text query contained only common words or ambiguous wildcards, please refine your search and try again
A filter on all incidents, keywords are g_law
resulted in 4154 hits
A direct filter of the short description *g_law works to return my only 1 existing INC -- but that's not what I wanted, I wanted to find it anywhere.
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I did another example in production.
All incidents, filter Description on *_RPT.
318 hits -- reasonable
A global search on *_RPT
0 results for *_RPT
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tried html
g_law
that resulted in 4435 results
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I believe the answer is:
https://webapps.stackexchange.com/questions/75121/how-do-i-escape-google-functional-characters
"It seems that searching using symbols is a problem that is largely not dealt with"
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looks like, in this case, I'm going to have to do a more directed search into the likely field containing my keyword.
