How to Restrict attachment in Email client Template
Hi All, please let me know, how to restrict attachment in Email client Template ?Thank you in advanceSwapna
Forum Posts
ATF - Click Modal Window Usage Query- How to click an "OK" button within a modal window for Problem?
Hello, I am trying to add an ATF step (Click Modal Window) in order to click the OK button after filling in Cause notes and Fix notes for Problem's State transition from RCA to Fix in progress, not able to find the correct UI Page & Button values is ...
Rights Field not visible in form for some License Assets
We are currently using Software License management but just in its out of the box ITSM version at this time. We have some License Assets coming back with the rights field not being visible in the License Asset default form. If we also look at these ...
Authentication tab shows 'Send as me' option only in Rest API Explorer. If I want to send request with another user , I do not find any option.
Hi All, Authentication tab shows 'Send as me' option only in Rest API Explorer. If I want to send request with another user , I do not find any option. Please help!
I am not getting values in Client controller
//server script else if (input.action == 'impHostingloc') { var hostingLocation=input.name; data.cloudServiceProvideList =[]: var cloudService=(}; if(hostingLocation=="Public"){ var cloudPro = new GlideRecord('sn_capi_provider'); cloudPro.addQuery ...
Resolved! Dashboard issue
Hi Team,I have a requirement in a service now dashboard which has multiple tabs in it.And when the user click on "Create incident" under "New Inc" tab it should redirect the user to service portal page but presently it takes the user to the native pa...
How to autopopulate choice if there is single value in reference field
Hi All,I have created two fields,Account- ReferencePlatform- ReferenceBased on Account Platform is giving user to select the record.But if there is a single record in the Platform then it should be autopopulate.I tried the below client script on chan...
How to change button colr in header
Hi TeamUnable to find which color element to change the button color. When I drag mouse over the button then I can see the button text. White button as shown in below. Tis is in backend view. RegardsPrin
Need to calculate the difference(In Seconds) between two dates based on a specific schedule.
Hi All, I have the below requirement:Need to calculate the difference(In Seconds) between two dates based on a specific schedule.Schedule: Monday-Friday 08:00:00 to 17:00:00 I am trying below script in my PDI, its working fine for day part(means it's...
Help with OnCellEdit Client Script
Hello Experts, I have a development request that I am working on and I need clarity. I was requested to make a modification to functionality on the hardware table (alm_hardware). When the state of a record is changed on the form a custom field (Las...
OOB scanning getting failed
Attachment virus scanning is failing sometimes when loading multiple attachments but it's not happening always below is the screenshot for reference any solutions here to increase the scanning timeout?1.attachment_scan_history table screenshot after ...
Read only access to KB Article not working
Hello Community,There is a requirement to create kb article with certain users should have read access to the kb article. I created the kb article, created the user criteria and mapped into can read user criteria.On testing I can see the user criteri...
How many knowledge bases is too many?
Does anyone have any advice on whether it is better to keep the number of knowledge bases to a minimum and put different types of knowledge in the same knowledge base or have several knowledge bases? Thanks.
Incident Case Type classification
How the questions and requests can be avoided from an Incident form? I am working for a client where incident management module has a Custom field (Case Type) with the following values such as Issue, Request, Questions, Post go live issues. There ar...
Resolved! Trend report by total number of records cumulatively
I am wanting to make a trend line showing the total number of records month by month in a table like cmdb_rel_ci (with some filters added).I am using a Time Series Report, and Trend By Created, per Month, Aggregation of Count.I can get a report that ...
