What is formatter and types of formatters and how to create process flow formatter for incident tabl
What is formatter and types of formatters and how to create process flow formatter for incident tabl
Forum Posts
How to create a planned task from an email
I seek assistance in creating a planned task from an email to be sent to our ServiceNow instance. I am uncertain about the process of using an inbound action for this purpose. The relevant table is named "planned_task". Any guidance would be greatly ...
How to create record in Incident, Change also create one RITM via single catalog item form.
Hello Everyone, I recently faced an interview question that left me puzzled. The interviewer asked how to create records in the Incident and Change tables, as well as generate a Record Item (RITM) in a single form.I found myself confused between usin...
If requester is part of approval group want to skip approval for
Hi All, I have a workflow where I'm using the "Approval -user" activity. I want to skip the approval for the requester if he is part of of group . Currently, my script works fine for checking if the requester is part of the approval group and skippin...
ACL CREATION
I created ACL but its not working, can you please help any issue in this set up any additional things need to be done.
Workspace agent
Hello,Request from user .On Workspace Agent, when you click + button create new interaction on right side all related templates appear.Requirement is remove the access to delete templates to the HD agents., only supervisor should have option to delet...
Change Mangement metrics
Hi All, Is there any Industry Standard when it comes to Change Management Metrics? If so, can you share the list of metrics? I have SN OOB metric list for Change Management.I would like to see Industry standard list and compare to what we measure & r...
Resolved! Controlling who has access to survey results
I'm having a hard time managing who can and cannot see assessments and survey results. If I give a user survey_reader role they can see all surveys but can't see any reports and dashboards.If I give them survey_user role they can see everyone's re...
Resolved! Advice Needed : Next module to learn after ITSM for Career Growth
Can someone please guide me? I have learned the ITSM module , and I'm bit confused about which module I should learn now to enhance my job prospects as everyone suggests different modules.
Related List not displaying records in Platform View
I've created Related list to show expired "Special Handling Notes" on my case type table intented to show the expired special handling notes created from the following tables "Consumer" / "Contact" / "Account". It is working as expected for the admin...
Priority mapping issue in service portal
Hello Community ,I have this issueI have created a record producer on incident table, when the record created from service portal using the record producer, the priority is not getting updated by using priority lookup rules. I have given correct fiel...
guide.add method is not working in portal
Hi, I have a requirement to attach same catalog Item multiple times to an order guide. For that, I am using guide.add() method. It is working within Servicenow UI. But it is not working in portal. Can anyone help me please...
MID Server error after Java update
We recently update Java on our MID servers and now I'm seeing "1 unresolved issue" alert and under issues I'm seeing "AMB client disconnected after connecting". I have restarted the MID server services but still having issues. Any suggestions would ...
Inbound action script in not working
Hi All, I have created one inbound action in condition I have added mail id from that mail id email and request should be created.Team will collect all the request details and sent collated data to the service now for create auto requestBased on requ...
